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Reserve Bank Of India [RBI] — Recharge not made & not received refund even after one month

Address:231217

I paid Rs 251/= on 22-Nov-16 through net banking to recharge my Idea mobile No - [protected].
I contacted to Customer care Idea many times & they told me that they have not received the money & also informed that my amount will be returned to me after one week.
I contacted to Customer Care IDBI Bank & Idea many times but I have not received back the amount in my account till date.
Please arrange to do the needful & return Rs 251/= in my account.
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