Reserve Bank Of India [RBI] — refusal of opening saving bank accounts by punjab national bank himatnagar gujarat

Address:

Sabarkantha, Gujarat

Respected sir
With references to above subjects pnb himatnagar branch on 19.06.2018 refused to open the account. Mail and complaint to pnb portal but not response by bank in 48 hours please do need and guide me can nationalised bank refuse as per rbi guidelines
I'm waiting more than three hours in bank
For opening the sb account but branch manager as well as supporting staff not open my account. I'm contact i. T. Department of banks but that's officer angry with me said that i'm not bound to reply customers only to the branch head
With regards
Ramesh kumar shrimali
Himatnagar
[protected]