Reserve Bank Of India [RBI] — regarding harassment by dhfl dewan housing finance ltd

Address:

Home Loan, Ground & First Floor, Dhiraj Baug, Building A, Agra Road, Naupada-Thane West, Thane - 400602, Thane, Maharashtra, 400602

Dear Sir,

I had availed Loan against Property from DHFL. And I have fully repaid it, my Loan account # [protected] on 22/01/2019. They have collected Rs. 54, 799/- excess EMI from me and assured that it will be credited in my account within 15 days. It has been around 66 days now till I didn't get my money back. Further they have not returned me yet, one of my Original Copies among the title deeds bearing Sr. No. BVD3/34/2018 dated 04/01/2018 . DHFL is harassing me in these regards

Each and every List of Documents (L.O.D.) issued by DHFL reflects that the Original Copy is laying with them only. Kindly help me as I am facing huge problem due to non availability of documents as well as not getting my excessive fund back.

The representatives, namely Mrs. Rujula Tawade and others, at DHFL office located Harinivas Nivas, Thane, Maharashtra even don't have courtesy to talk in that regards. They are just treating me like I am a beggar at their doorstep. I hereby request you to initiate a strong legal action in this regards. I mention my objection for ill treatment being given to me. DHFL is handling their customer's genuine grievances in very ill manner. Even their representatives are not aware about how to treat a customer facing such a genuine problem.They were arguing with me like they want to say "DO WHATEVER YOU CAN, WE ARE NOT GOING TO GIVE YOU ANYTHING". They harassed me through all these days.
closure certificate dated 18/02/2019 Ref : Thane/Accounts/00008732.
Their behavior states that they are above law of land and nobody has guts to stop them.

I reside around 25 Kms away from the said office and its not possible for me to visit DHFL office on a daily basis for disposal of my grievance. I urged them that If DHFL is not willing to give me relief and continuing with its misbehavior, I shall be forced to initiate a strong legal action. And I shall have to escalate my grievance to Reserve Bank of India, any other competent authority for Non Banking Finances, concern ministry, Consumer Forum and/or any court of Law in order to get justice in this matter, but it doesn't make any sense to them and it seems that they are above the law.
I hereby request you to initiate a strong legal action and kindly help me out to get relief in this matter.

Awaiting for your reply.

Regards,
Nilesh R. Punyarthi,
Bhiwandi, Dist. Thane, Maharashtra-421302
[protected]