Reserve Bank Of India [RBI] — replace of emv debit card in place of magnetic debit card

Address:

Vadodara, Gujarat, 390023

Sir, ref bnak of baroda alapuri br, vadodara

I got a message from bob that my present magnet debit card will expire from 01.04.2019 and i have to contact bank for new emv debit card. I have enquire at bob toll free today at 12.40 pm) for the same and they have informed me that
They have not such information for expiry date of card.

I am using other three bank's debit card and i am happy to say that all three banker has sent new emv card thro' courier to me and i appreciate and thanks the service provided by them asper the norms and rule by govt./rbi guideline.

Please resolve my issue..

1) when ae are paying charges for the issue/replacement of
Card.. Than why should we approach to bank.
2) it's part and parcel of banker's responsibility to serve
And provide proper service asper guideline.
3) while other bank provides evm at home delivery than is
There any special rule for bob.. That they ask and inform
Customer to visit bank and get new card.