Reserve Bank Of India [RBI] — Request for correction of personal loan statement

Address:

712258

I have taken a personal loan of Rs. 3 lacks from ICICI Bank in the Month of May-14 under the loan account LPCAL[protected].
I came to know recently my CBIL score is very low due to repeated bounce of EMI of personal loan. I have checked my bank account details and found only 2 nos. bounce due to late salary and later on I have cleared the dues. But due to ICICI Bank own server problem they are showing more than 8 bounce without my fault.
I have applied for my loan account review with a application on 13th Oct-16 in Chowrangee Branch of ICICI Bank, Kol-16 but until today they have not replied me and when ever I am calling or vising the branch they are saying this is not our fault but no official reply given to me and extending the date. I have attached a copy of my application and requesting you to take necessary action please.