Reserve Bank Of India [RBI] — service of icici bank

Appan51

from Chennai, Tamil Nadu

Address:

627001

We were holding SB account with ICICI Bank since 2001. It is attached to Junction Branch, Tirunelveli. Being getting older with age 66 and unable to travel 40 kms from my place Alwartirunagari 628612, Thooghukudi Dist, TN, we had no option than to close the account. Surrendered ATM card, and all asked with Aadhaar proof and closure form 1 year back. But I got a message after 9 months that account is in active. Again I went in Feb 2018, again completed the formalities suggested, but now again the customer care section of ICICI says it is in active. This about their quality service. Earlier too for KYC norms we submitted Aadhar twice, both times it was not up dated.

Now I sent email to ICICI customer care to inform the debit details of Cheque number 470336 issued in June 2011 to Marg Properties Ltd., for Rs.25000/-
The customer care section despite repeated requests is not giving the debit details or not even forwarding to the concerned Branch or officer for positive information, , Despite informing that I may have to complain to Reserve Bank of India, Finance Ministry or consumer court, they are not obliging to send the debit details on which date it was debited.

Please instruct the ICICI Bank suitably to send me the information at the earliest by email to [protected]@gmail.com

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Reserve Bank of India [RBI] customer support has been notified about the posted complaint.

Jun 13, 2018

Updated by Appan51 Account number is SB a/c No.[protected]; ICICI Bank, Tirunelveli, Madurai Road Branch. Customer care service even when pleaded through email is very bad; only reply is negative, as if it is to be done by other bank or to be done by myself. Can Reserve Bank or the right forum take it up and set right the ICICI bank attitude

Jun 18, 2018

Updated by Appan51 The ICICI Bank service is so worst that a year back unable to bear the travel of 40 kms to reach the branch from my place at this age of 67, unable to give the KYC updatation again and again, I closed account 1 year back. They transferred the balance online to my another Karur Vysya Bank account also the same day. They took ATM, a form, Aadhaar card etc. Surprisingly after 6 months I got message that account is in active. I went in Feb 2018 travelling all 40 kms. When they wanted form, Aadhaar again it was given for both joint holders. Now when I ask my cheque debit details of 470333 and 470336, after my complaint here they gave details for cheque number 470333, but no mention about 470336 and asked them to send a letter by email attachment and hard copy to be clear. I sent email again. No again they sing the old song account is inactive, make a transaction. This motto of ICICI bank is that if the account is kept inactive, if by my mistake anybody transfer any amount to this closed account, they can swindle money for inactive account. Now they ask me to make a transaction to give details of my cheque debit way back in 2011. I was a customer from 2001 to 2017 for 16 years. This is the courtesy and service they give to a person aged 67. Strict action required to stop this type of mischief to harass the customer, without even closing the account keeping it in active. I need a specific letter as to the debit details of the above 2 cheques of SB a/c No.[protected]; ICICI Bank, Tirunelveli, Madurai Road Branch