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Reserve Bank Of India [RBI] — Sovereign Gold Bond interest not credited to my bank account

I have purchased SGB 2020-21 SERIES IV on 13-Jul-20. However 6 monthly interest @2.5% rate is not credited to my bank account mentioned in the BOND Receipt.

I have been sending follow e-mail to EKUBER HELPDESK ; SGB but there is no satisfactory reply.

I have provided them Certificate Receipt but so far they have not replied why interest is not credited to my bank account. ?
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I have purchased SGB IN AUG 2020, Interest not credited till date
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