Reserve Bank Of India [RBI] — Wrong debit Rs 2000/- from A/c No. [protected]

Address:

Buxar, Bihar, 802101

To,
The Officer,

Dear sir,
This is Archan Devi Costumer of Madhya Bihar gamin bank A/c No. [protected]. There was withdraw limit from ATM was Rs 2000/= at the Month of December. I have withdraw 2000/= from Atm but Amount has Debited Rs. 40000/- from my account How it possible.
Then I have visited Bank. Bank has not given proper response. He has told me cal to costumer care of bank
Then I had talk with costumer care and make a complain regarding wrong debit amount. Costumer care has given Complain number B[protected] & he told me Call after 5 working days. Then I have called after 5 days he told me call after 4 days & he has not given proper response
After 5 days I have called then he told me you will not get amount back then I have convenience him then he launch another complain which number is B[protected]
After make complain of 15 days still I did not get money back & costumer care & bank Manager are not helping
Please help me otherwise i will go to RBI

Thanking you
Archan Kumari
A/C no. [protected]