[Resolved]  ReserveDeal.com — Damaged product delivered - refund required

Address:	New Delhi, Delhi, 110020
Website:	www.reservedeal.com

Hi,
My Name is Supriya. I had ordered for a Sachin Tendulkar Bobble head from Reservedeal.com, through online payment of Rs.468/- on 26th Feb 2016.My Order ref no. is 23826. The Product was delivered to me on 4th March 2016. The Product was in utter damaged state. I had immediately contacted their Customer Support Team. Mr.Ashwin from their team had guided me to return the product and courier to Reservedeal.com (Manoj Kumar), D-88/2 Okhla, Phase-1, Delhi, Pin Code, 110020, Delhi, INDIA.I was assured that the refund would me made to me including the cost and the courier charges incurred for shipping the product back.On 12th March 2016, I received a mail from their side confirming that the product has been received back by them. They had also requested for my Banking details which i had readily shared so that the cost can be refunded to my vide NEFT.On 17Th March 2016, I had again received a mail from their side, that the refund of Rs.568/- would be processed within 7 working days. Its been more than 10 days. I have still not received my refund. I tried calling on the number +91 [protected], they have mentioned on their website. But no response from their side. I also tried calling their executive, Mr.Ashwin on +91 [protected], but the number is switched off. The experience has been more than traumatic. I would hereby like to complaint against fraudulent acts conducted by this company, by luring the consumers to buy their products online and further cheat and deceive them.
Kindly assist me in getting back my refund.