You should never compromise your safety by using Ola Cabs or Ola Electric Scooters, or waste days of your time by dealing with an unethical company whose business model is to exploit their customers. Ola is dangerous—It’s a brand that treats their customers like gut flora. Stay away from anything connected to Ola. There is no need to put yourself in harm’s way!
My Story: I've always relied on Uber for transportation, despite occasional issues with their drivers. I recently took an Ola ride because Uber was repeatedly switching drivers. My first trip with Ola turned out to be a nightmare that dragged on for days. I paid the full fare during the trip using UPI. At the end of the ride, the Ola app shows that I owe the driver fare and the driver starts shouting at me. The Ola driver went feral when I explained to him that I’ve already paid the full fair to Ola via UPI during the trip. This man’s aggressive demands ruined my entire day, and Ola disrupted two more days. From what I’ve read so far, jacking up the fare by 75% to 100% at the end of the trip is a common feature of Ola Cabs.
The Ola app doesn't provide any way for customers to communicate with Ola. I had to go on Twitter to speak to Ola, and all I got there were incessant cut-and-paste responses(see attached photo). Ola's support is non-existent. Furthermore, if you decline to pay the additional charge they arbitrary tack on at the end of your trip, get ready for relentless harassment with dozens of threatening calls throughout the day. Ola will call you nonstop to collect Rs. 300. Ola’s behavior borders on criminal harassment and intimidation of their customers, putting the most vulnerable, such as the sick and elderly, at grave risk. There’s nothing stopping Ola from charging an old man Rs. 10, 000 for a Rs. 300 trip because their CEO needs a new shirt. Such incidents have happened. There are hundreds and hundreds of complaints per day about Ola on Twitter alone. Some of them are unsettling, and some of them are outright shocking.
What if there was an urgent situation? What if the driver posed a threat to passengers after the trip? The driver could have easily attacked me. If I was a woman, it could have been much worse. Do Ola's customers have to come on Twitter to receive dozens of cut-and-paste responses after being maimed?
Ola is just another shady Indian company run be a dubious CEO — Bhavish Aggarwal — who is trying to get rich quick by cheating his customers. Their cab service is dangerous, and their electric scooters are deathtraps. In this sense, Ola is not much different from the Indian companies that make toxic cough syrup and export them to Africa. This gentleman — https://twitter.com/BALWANT1962/status/[protected] — almost lost his son because Ola Electric Scooters are deathtraps. These are NOT isolated incidents. There are hundreds and hundreds of complaints per day about Ola: OlaCabs and OlaElectric on Twitter alone. You can see them if you use the following Twitter search: (ola_supports OR to:Olacabs OR to:OlaElectric).
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