Rkk Travels — bus got breakdown in middle of journey and refund is declined by bus operator

Address:

560087

Ticket was booked thru paytm. Bus got breakdown and cancelled in middle of the journey. Bus operators didnt arrange any alternate bus also. They lied to everyone that backup bus will be coming soon. We waited for almost 2 hours and relaized they are just cheating us.
When contacted paytm, they said that refund was declined by bus operator. Please take action against these cheaters.
Booking id : [protected]