Roca India / Parryware Complaints & Reviews

I complained regarding water leaking from a sascade commode of parry ware make. The complain no is cca16c310 dt 27.12.2016the service technician from kolkata named sankar haldar replaced the cistern assembly part c7512 on 28.12.2016 inside the commode except the float at a cost of rs 780.00 plus service charge of rs 345.0, but he did not replace the base of the new assembly and placed the new assembly on the old base and told that this base is for cardiff type assembly which will be of much higher price. Please explain why a base component has been given with the cistern assembly when the same is not required to be installed and the base was not used and given to me to keep it aside. Has the service technician has correctly explained me the posion? I want to know the company's views in thgis regard.
Amitabha bandyopadhyay
C-1/7 kendriya vihar vip road
Kolkata-700052. Mobile-[protected]

Reference:CPT169081

Goodmorning!

This complaint is in reference with the complaint filed on July 2016 and complaint Reference:CPT169081 and the customer Care Executive verified on the very next week. I had attached some bills in relation with this matter.

But till now i haven't received any response from ROCA parryware.

Regards
Amber Kumar
[protected]

Reference:CKT16A048
Goodmorning!

This complaint is in reference with the complaint filed on oct 31st 2016 and complaint Reference:CKT16A048 and the customer Care Executive verified on the very next week. I had attached some bills in relation with this matter.

Initially I had informed the shop officials parryware organisation that Iam a genuine customer and what i had mentioned is 100% true. I got a question raised from the shop officials that I had manipulated the bills as per the bills the items are purchased on 2004.

Is it possible to create a bill according to the value added Tax Rules 2005.The VAT bill is passed on 2005 and As a customer is it possibe to make it on 2004? All the bills are handwritten and all the letters are in different ways, some are corrected some are unidentifiable. Please go through all the bills the date and handwritten things It is not done by the customers end.As the system is software based only after 2008 by the shop officials. All the bills are handwritten only. It was written by the shop staffs.Celinamma George Joy is my mother and Raju Nalukody is my technician.
Before purchasing Iam not forecasting that your product is not good and it has got complaint on coming years. As a customer I can check with the brand value and years of commitement.
If this bill is manipulated Please cross check all the bills and estimates that had authorised signatory too.
I had purchased all the things on 2007, 2008 and next years followed by the same. I had constructed a new house. neither renowated nor maintanence done. This basins are purchased on 2007.
I have informed them that as an authorised organisation you can closely monitor and verify all the relavant documents. The consent getting after 2006 for starting construction and completion report, Electricity connection also.If necessary I am ready to send it. all the bar cords are still on the basins Iam not aware when to manufacter it ana all. I had send all the bills prior through mobile photographs. Now I had send using 200dpi Scanned image.
Till today I am not getting any authorised reply in accordance with the same. The only reply I got is the bill was sendt to the QA(Quality Assurance) team. I had waited for 40 days. As a customer am 100% eligible for the warranty(10years) as the company offered and it is completely because of the manufacturing defect. Is this the right way to wait for this for a long time.
Please verify and crosscheck my Complaint.

I purchased this product in August, 2014 and got it installed by rock technician in October, 2014. However, it never worked and I had complaint many times. The technician came and did not know how to handle it. He took the remote unit and it was rectified. However, the water jet though function but there was no water coming. He promised to rectify it. The product was in warrantee period. It was not rectify. In the mean time I went abroad and returned in May, 2016. I again complaint, the technician came and told it will be rectified, but not returned back( May, 2016).
I again complaint now in November, 2016. The technician came and said it is out of warrantee and i have to pay for the service and the part.
I am sorry, that inspire of related complaint during warrantee period, it was not rectified, now out of warrantee they to charge for it.
Regards,
Prem Singh Dabas
C-501, Delhi State NEF,
Plot-1, Sector-19, Dwarka,
New Delhi-110075
[protected]

I had raised complaint # CNO16B042. WC in bathroom is showing crack after use for few days. I called my society facility office and plumber told me that it's a defective WC and needs to call parryware customer care. I called and your representative visited my home and took pictures and video and told me the same that there is BAAR (crack) in WC sheet and I will get letter to replace this defective sheet. Today, I got call from customer care and she told that it will not be replaced as this has been cracked by me. I just don't understand why we are going back and forth on this although sheet crack is clearly telling that crack is because of defective sheet. I hope you will help me replace this sheet. Thanks.

I booked complaint on the 9th about leakage, filter broken and fading of SS metal in wash basin tap. But so far no one attended the fault. I am totally disappointed about your product and service to the customer. Now I could not use my kitchen tap totally and suffer a lot because of your poor consumer care services. It is very bad to wait for nearly 10 days for a small complaint.

I have registered a complaint for concealed tank on 13 Oct With complaint no. CBO16A025. Water is following continuously. I was told the technician will come in 48 hrs. It's been 10 days now and no one has arrived and after numerous calls to customer care to which everyday they replied the technician will arrive "today" . Ieven talked to the west zone manager but my complaint is yet to be resolved.

The part on which one has to press for the water to come out of the hand faucet came off and fell in the flush. I went today morning around 11.30 am to the shop 'ceramique point south' in Kotla mubarakpur, opposite of Defence Colony, New Delhi to register a complaint.i was shocked when I was told I must have broke it the salesman didn't have the courtesy to check if the hand faucet had fallen down and got some dent. I felt cheated not even 3 months is over I have to shelf the product.Please do something

I have a cascade style wc but recently I have found that there is a constant flow of water from the sides of the wc into the water level at the bottom of the pot. it is leaking from all around the pot and the flow is quite fast. . this is causing too much waste of water. last time some one came because the out let was blocked but now it is leaking tremendously. I have asked the plumber but he says this has to be done by parry ware itself. also it has got loose from the foundations and makes a noise and moves when you sit on it.
pl send someone as fast as possible. This is a waste of natural resources. as I have no other help would request for its attention please.

I have purchased one set of wall hang & conciled cistern from your dealer m/s kanhaiya traders shiv nagar damoh road jabalpur m.p. with bill no. 781 dt. 30/5/2016. dealer has given wrong cistern & it is not fitted till now. i made complaint to dealer, he directed me to complaint to your indore office. i made twice complaint to indore office with reg. no cja 65040 &cja 66018. your mechanic ritesh came but unable to ractify the complaint. till then i am complaining but no responce is there. now i am complaining to you. if my complaint will not be resolved within 15 days, i will go to consumer court for lack is service . kindly see in the matter & inform before it.

r.k.mishra
742, durga colony
sanjivani nagar jabalpur
(m.p.) 482003
mob.- [protected]

We purchased a hand washing shower along with other items (PARRYWARE) from PARNAMY sales corporation, new tikona park, NIT, Faridabad i dated 11. 03. 12. 03, 1204 and 21 04 13 (bill no. 5719, 5681, 6344) .
The nozle of the shower was broken while using and put a complaint on 4th June-2016 with the Faridabad based supplier. Since no body turned up to attend our complaint, we lodged a complaint again on 15th June. A person named Mr. Ravi came to attend the complaint on 17th June around 4.50pm. He cheked the nozle and simply uttered the words " What is there, change it". I told him to show us the warranty clause. But again he irritated us by his reply.I I asked him who would change it. The reply was the same that you would change it. I insisted upon the warranty conditions, but he could not satisfy us. I ask him who will supply the part. His reply was get it from the market, we will not do it. His attitude of talking with a customer ie to us, was irritating.
My request to PARRYWARE executive:
Even after waiting for nearly 15 days, instead of attending the complaint and providing the solution, the product by PARRYWARE could not be repaired or replaced. I know nozle is available in the markete. But what is the warranty clause and satisfaction of the customer.
I am sure you will take the matter seriously, and save the other customer like us, from humiliation.
Sarpal
Phone: [protected]

I have two sophia wc trap suits which I bought on 29aug 2011.Now the hinges for the seat have become loose.Thwy have become loose for the past two years.I would like to have a new hinges set.
I have tried it in Muralay sanitary engg co qhere I bpught the product.They have directed me to you.
My ne and address
Sukanya baba
409 mount santoshi apts mayuri marg begumpet Hyderabad
Phone no.[protected]
Please send a plumber
Think ing you
Sukanya

I have registered a complaint regarding toilet flush three months before.Still the service man came for repair. Every time I call they say please wait for two days.It's being three months am waiting.My complaint register number is CIU161001.Now am fed up of calling the worst customer care ever.Finally decided to buy a new one replacing the entire set.

I, N.Asokkumar, residing at 34/1 Balasubramania Nagar, Perundurai Road, Erode 11, purchased nearly 7 nos of western floor mountable water closet (Toilet basin) and 7 nos of wash basin of Parry ware make, all in white colours nearly 12 years back.I purchased the same from SNRMS, Erode (Rani & Co., Erode). I used the same for the house where I am residing for the past 10 years. But nearly some 7 years back itself I experienced hair line cracks on all the closet as well as wash basins. I complained about the same to the dealers from whom we purchased nearly 3 years back. They just ignored it by saying that it was due to the high atmospheric temperature and low humid conditions prevailing in the closed rest rooms where the said ceramic wares were located. They had neglected to accept the manufacturing defects. When today (29.3.2016) I approached Murugan & Co., Mettur Road, Near Abirami Theatre, Erode, who is dealing in ceramic wares and enquired for Hindustan ceramic ware products, they said they are dealing in Parryware only. I said to them all the problem that I had faced in using Parryware. The owner of Murugan & Co accepted the facts that it was a manufacturing problem and said that they had also replaced many ceramic wares of Parryware make by that time.
Now I am here to bring to your kind attention why you have insisted all your dealer for replacement of the fault product which is not a simple thing as it is a life threatening for the people using it.
In fact during last week when my 10 year son mounted the basin it suddenly collapsed. Fortunately the plastic seat cover protected him from life threatening injury. You are aware that the broken ceramic ware are sharp enough to tear the human skin deep enough even to life threatening injury. If any thing untoward incident happened even crores of your company property can not make good of the loss. So please respond immediately or else why I should not take further action on your company on this matter. Also I feel the way your dealer M/s Rani & Co., Erode acted lethargically even after informing him about the facts are unacceptable.
With Regards,
-sd-
N.Asokkumar

It is with utter dissatisfaction I am writing this to Parryware. I raised a complaint (Compliant # CTC15C074) on 30 Dec 2015 regarding cracks on the parryware sanitaroy ware as mentioned below. It has been acknowledged and a technician named Benny George contact number [protected] inspected the place on 4 Jan 2016 and reported the damages which I mentioned was correct. On 6 Jan 2016 I got a SMS from the DM-RCOASM saying that the compliant is closed without any further rectification on course of action. To me it is highly unprofessional to close a compliant without customer consensus and any further communication. On calling back the customer care to know why the compliant is closed they are saying that I have not produced the Bill. Hope every man with common sense know that a bill of item purchased in almost a decade old is hard to keep. But I said them give me a weeks’ time or you can check with the dealer to get a duplicate bill. But that has not been heard by anyone and the customer care and Technician is adamant on producing the original bill. I pity on the way parryware as a company dealt with this customer compliant. I request you to reopen the complaint and resolve it amicably otherwise I don’t have any option other than going to consumer court. Appreciate an early positive response. Few photos of the defective product attached due to size limitation, let me know an email ID I can share the entire set of photos. Address : Pulikottil House, Kottapadi PO, Thrissur Dist, Kerala PIN 680505 Landmark : Near St George Orthodox Church Contact # 91 [protected] Three out of four flush tank shell and washbasin got cracked after few year. It was bought from Lavish / Modern Sanitaries, Thrissur, Kerala 680001, India two well-known dealers of Parryware in Thrissur. The quality of the product in that batch is in question otherwise these many pieces won’t get defect in few years.We bought Parryware because it was a renowned brand and will last lifelong but these type of quality issues is bringing down the Customer Satisfaction.

Dear Sir, As per service request complaint (Reg no-CTY15B044), your service Technician has been checked the sink cock tap on 26.11.2105. The service Technician take a photograph of parry ware sink cock tap and could not service or replace the sink cock tap. Now what is the present status of my service complaint? I request you kindly replace the product within warranty period condition at the earliest. Regards, M.Kesavan Plot No.12, SNM Mohan Ram nagar, Tholkappiyar Square, Thanjavur Mobile:[protected]

It is with utter dissatisfaction I am writing this to Parryware. I raised a complaint (Compliant # CTC15C074) on 30 Dec 2015 regarding cracks on the parryware sanitaroy ware as mentioned below. It has been acknowledged and a technician named Benny George contact number [protected] inspected the place on 4 Jan 2016 and reported the damages which I mentioned was correct. On 6 Jan 2016 I got a SMS from the DM-RCOASM saying that the compliant is closed without any further rectification on course of action. To me it is highly unprofessional to close a compliant without customer consensus and any further communication. On calling back the customer care to know why the compliant is closed they are saying that I have not produced the Bill. Hope every man with common sense know that a bill of item purchased in almost a decade old is hard to keep. But I said them give me a weeks’ time or you can check with the dealer to get a duplicate bill. But that has not been heard by anyone and the customer care and Technician is adamant on producing the original bill. I pity on the way parryware as a company dealt with this customer compliant. I request you to reopen the complaint and resolve it amicably otherwise I don’t have any option other than going to consumer court. Appreciate an early positive response. Address : Pulikottil House, Kottapadi PO, Thrissur Dist, Kerala PIN 680505 Landmark : Near St George Orthodox Church Contact # 91 [protected] Three out of four flush tank shell and washbasin got cracked after few year. It was bought from Lavish / Modern Sanitaries, Thrissur, Kerala 680001, India two well-known dealers of Parryware in Thrissur. The quality of the product in that batch is in question otherwise these many pieces won’t get defect in few years.We bought Parryware because it was a renowned brand and will last lifelong but these type of quality issues is bringing down the Customer Satisfaction.

I bought two sets of Perryware toilet seats from Palam market, after about 6 months, one of the set has started leaking water from the tank 24/7 days. It's very disturbing especially in the night with continuos dribbling of water into the seat, please rectify it as soon as possible.

Sir, I purchased the Roca Wall hung WC with Builtin Flush tank ( 5 nos) closet their was a problem of leakage in tank.I called your customer care in Five times since oct 2014 and registered the complaint for the problem for that they sent a message, the person Mr Ram Kushwah will attend .He told me its manufactured defect, i can not do any thing you approach to head office, so we replace the flush tank then he gone again i called the service center regarding this matter they told me will send the person again and will solve the leakage problem.we give u new tank but still i will not receive any tank i tried your service center many more time they did not give a good response .Can you please tell this is the way to treat the customers I spend rs 5 lakhs (5 bathrooms)for ROCA, till this date i am not satisfied and struggling .complaint number (CIN15B014) you send senior person to solve the problem, pls take neccesary action to sort out this problem. Thanks Lokendra Kumar Papalal, Architect, Indore

We live in Flat no.201, ISABELLA Apartments, 77, Sahaney Sujan Park, Lullanagar, Pune 411040.We are facing repeated problems with the ROCA Cisterns. Also, the Service is very poor. The Service Technician comes WHEN HE FEELS LIKE, WITHOUT TAKING AN APPOINTMENT, not as per the CUSTOMER"S Time. As a result, he comes when we are not at home. My phone number is [protected]. RAJARAM