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Roca India / Parryware Complaints & Reviews

www.roca.in
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Updated: Apr 7, 2025
Complaints 341
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Unresolved
305
So far, so good. Roca India / Parryware is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Roca India / Parryware will keep up the work and continue to help more customers with their concerns even better 🤝
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Roca India / Parryware reviews & complaints page 15

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S
Siddharthpandey
from Bengaluru, Karnataka
Oct 24, 2016
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Complaint not attended

Address: Ujjain, Madhya Pradesh, 456001
Website: parryware.in

I have registered a complaint for concealed tank on 13 Oct With complaint no. CBO16A025. Water is following continuously. I was told the technician will come in 48 hrs. It's been 10 days now and no one has arrived and after numerous calls to customer care to which everyday they replied the technician will arrive "today" . Ieven talked to the west zone manager but my complaint is yet to be resolved....
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S
Sidhil Sasi
from Delhi, Delhi
Aug 13, 2016
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Hand faucet brought on 22 May 2016

Address: New Delhi, Delhi, 110049
Website: Www.roca.in

The part on which one has to press for the water to come out of the hand faucet came off and fell in the flush. I went today morning around 11.30 am to the shop 'ceramique point south' in Kotla mubarakpur, opposite of Defence Colony, New Delhi to register a complaint.i was shocked when I was told I must have broke it the salesman didn't have the courtesy to check if the hand faucet had fallen down and got some dent. I felt cheated not even...
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G
gnagpal
from Mumbai, Maharashtra
Jul 30, 2016
Resolved
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Wc cistern

Address: New Delhi, Delhi, 110024
Website: parryware

I have a cascade style wc but recently I have found that there is a constant flow of water from the sides of the wc into the water level at the bottom of the pot. it is leaking from all around the pot and the flow is quite fast. . this is causing too much waste of water. last time some one came because the out let was blocked but now it is leaking tremendously. I have asked the plumber but he says this has to be done by parry ware itself....
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S
shashiram
from Indore, Madhya Pradesh
Jul 10, 2016
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Defective piece jeruwa wall hang & concealed cistern

Address: Jabalpur, Madhya Pradesh, 482003
Website: www.consumer complaints.in

I have purchased one set of wall hang & conciled cistern from your dealer m/s kanhaiya traders shiv nagar damoh road jabalpur m.p. with bill no. 781 dt. 30/5/2016. dealer has given wrong cistern & it is not fitted till now. i made complaint to dealer, he directed me to complaint to your indore office. i made twice complaint to indore office with reg. no cja 65040 &cja 66018. your mechanic ritesh came but unable to ractify the complaint. till...
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A
A S Sarpal
from Gurgaon, Haryana
Jun 17, 2016
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Hand washing shower

Address: 121006

We purchased a hand washing shower along with other items (PARRYWARE) from PARNAMY sales corporation, new tikona park, NIT, Faridabad i dated 11. 03. 12. 03, 1204 and 21 04 13 (bill no. 5719, 5681, 6344) .
The nozle of the shower was broken while using and put a complaint on 4th June-2016 with the Faridabad based supplier. Since no body turned up to attend our complaint, we lodged a complaint again on 15th June. A person named Mr....
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A
Aunt
from Hyderabad, Telangana
Jun 3, 2016
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Toilet seat

Address: 500016

I have two sophia wc trap suits which I bought on 29aug 2011.Now the hinges for the seat have become loose.Thwy have become loose for the past two years.I would like to have a new hinges set.
I have tried it in Muralay sanitary engg co qhere I bpught the product.They have directed me to you.
My ne and address
Sukanya baba
409 mount santoshi apts mayuri marg begumpet Hyderabad
Phone no.[protected]
Please...
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N
Nithin Paul
from Thiruvananthapuram, Kerala
May 12, 2016
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Toilet flush

Address: 673577
Website: Parry ware

I have registered a complaint regarding toilet flush three months before.Still the service man came for repair. Every time I call they say please wait for two days.It's being three months am waiting.My complaint register number is CIU161001.Now am fed up of calling the worst customer care ever.Finally decided to buy a new one replacing the entire set....
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N
Nagarajan Ashokkumar
from Srinagar, Jammu and Kashmir
Mar 29, 2016
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Parryware water closet

Address: 638011

I, N.Asokkumar, residing at 34/1 Balasubramania Nagar, Perundurai Road, Erode 11, purchased nearly 7 nos of western floor mountable water closet (Toilet basin) and 7 nos of wash basin of Parry ware make, all in white colours nearly 12 years back.I purchased the same from SNRMS, Erode (Rani & Co., Erode). I used the same for the house where I am residing for the past 10 years. But nearly some 7 years back itself I experienced hair line cracks...
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V
vinu_pm
from Bengaluru, Karnataka
Jan 14, 2016
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Ceramic flush tank shell and wash basin cracked

Address: 680505

It is with utter dissatisfaction I am writing this to Parryware. I raised a complaint (Compliant # CTC15C074) on 30 Dec 2015 regarding cracks on the parryware sanitaroy ware as mentioned below. It has been acknowledged and a technician named Benny George contact number [protected] inspected the place on 4 Jan 2016 and reported the damages which I mentioned was correct. On 6 Jan 2016 I got a SMS from the DM-RCOASM saying that the compliant...
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M
manickesav
from Thiruvarur, Tamil Nadu
Jan 8, 2016
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Regarding Service rectification

Address: Chennai, Tamil Nadu

Dear Sir, As per service request complaint (Reg no-CTY15B044), your service Technician has been checked the sink cock tap on 26.11.2105. The service Technician take a photograph of parry ware sink cock tap and could not service or replace the sink cock tap. Now what is the present status of my service complaint? I request you kindly replace the product within warranty period condition at the earliest. Regards, M.Kesavan Plot No.12,...
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V
Vinu Moncey
Jan 7, 2016
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Crack on ceramic flush tank shell and wash basin

Address: 680505
Website: www.parryware.in/contact_us.php

It is with utter dissatisfaction I am writing this to Parryware. I raised a complaint (Compliant # CTC15C074) on 30 Dec 2015 regarding cracks on the parryware sanitaroy ware as mentioned below. It has been acknowledged and a technician named Benny George contact number [protected] inspected the place on 4 Jan 2016 and reported the damages which I mentioned was correct. On 6 Jan 2016 I got a SMS from the DM-RCOASM saying that the compliant...
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I
inderpawar1967
from Jaipur, Rajasthan
Dec 21, 2015
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Leakage of water from commode 24/7 days

Address: 110075
Website: Google

I bought two sets of Perryware toilet seats from Palam market, after about 6 months, one of the set has started leaking water from the tank 24/7 days. It's very disturbing especially in the night with continuos dribbling of water into the seat, please rectify it as soon as possible....
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P
papalal
from Indore, Madhya Pradesh
Nov 26, 2015
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Leakage in flush tanks

Address: Indore, Madhya Pradesh, 452010
Website: www.roca.in

Sir, I purchased the Roca Wall hung WC with Builtin Flush tank ( 5 nos) closet their was a problem of leakage in tank.I called your customer care in Five times since oct 2014 and registered the complaint for the problem for that they sent a message, the person Mr Ram Kushwah will attend .He told me its manufactured defect, i can not do any thing you approach to head office, so we replace the flush tank then he gone again i called the service...
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R
Rajaram Krishnaswami
from Delhi, Delhi
Sep 22, 2015
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Bathroom Cisterns

Address: Pune, Maharashtra

We live in Flat no.201, ISABELLA Apartments, 77, Sahaney Sujan Park, Lullanagar, Pune 411040.We are facing repeated problems with the ROCA Cisterns. Also, the Service is very poor. The Service Technician comes WHEN HE FEELS LIKE, WITHOUT TAKING AN APPOINTMENT, not as per the CUSTOMER"S Time. As a result, he comes when we are not at home. My phone number is [protected]. RAJARAM...
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V
vijaysatish
from Ambala, Haryana
Sep 11, 2015
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No proper service provided to existing fault toilet flush push piston pressure leakage

I have regd compaint no152018 reg leakage of water and not properly working of my flush pressure piston same is attned by plumber satnamsinghon 22/7/15 vide r/no 12877 by charging rs300 for it but to my surprise the fault remain still stand after this service again i lodged complaint under 152057 for the same fault but automatically it is clear and no body attended the same then i made complaint to Ludhiana which was given in sms and same...
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A
ashishpapri
from Malkangiri, Chhattisgarh
Sep 8, 2015
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Cistern not working properly

Address: Durg, Chhattisgarh

I have purchase two wall mount cascade closets from Shree Vijay Enterprises, supela Bhila, Chhattisgarh State, phone NO. [protected] on August'15, amounting to Rs. 13400/- each . One of them is white & another is Ivory (PP) the problem is that cistern/ Flush of commode is not working properly with pressure. Your above said dealer is not responding my complaint properly near about 1 month and suggest to ask toll free number of customer care...
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G
Ghanshyam saraf
Aug 18, 2015
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New diverter fitted but shower is having negligeble water flow

Address: Kolkata, West Bengal

Complaint no.Cca158079 dated 8th august, 2015 although company representative visited twice with measuring equipments but no solution provided. Alleged my choice as customer as pressure of 1, 5 kgs and 30 ft hheight is not available at the bathroom location. No proper communication given to me, but yesterday i got the message the companits completed. To the best of my knoledge, no such precondition was informed at the time of selling...
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D
darryl pinto
from Mumbai, Maharashtra
Jul 29, 2015
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WC seat cracked in about 7 months

Address: Mumbai City, Maharashtra

I had purchased two new parryware WC in the months of Nov & Dec'14 as a part of my house renovation. However on 26th May'15 I found that a crack had developed on the plastic toilet seat & was also oinched on the thigh by the same. On checking the other WC seat the same crack was observed. Had it been one I could have blamed the usage however both seats were cracked exactly in the same place (under right thigh). The WC's are used solely for...
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J
jaijegan
Jun 17, 2015
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Complaint on tap model:wall-mixer-3-in-1 Water leaking problem

Address: Chennai, Tamil Nadu

Hi We have placed the tap model:wall-mixer-3-in-1 [3 levers - left, middle, right] in our bathroom. This tap is purchased 2 years back. But for more than 1 month, we are facing a "Water leaking" problem from this tap. Even if we close left and right levers, still the water is not stopped completely. Meaning some drops keep on leaking from this tap. Only if we keep the "middle" lever in the centre position, the water leakage is...
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A
Abby Singh
from Bengaluru, Karnataka
Jun 16, 2015
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Worst Product - Pathetic Service

Address: Gwalior, Madhya Pradesh

Hello Team Parry Parry is one of the most expensive product we have in India. Its very difficult for middle class people to buy it. I belongs to middle class only and after thinking so much i went for your product but now i am regretting for my decision. Your product is not working from the last One month and nobody comes in a support for it. We belong to Gwalior (MP) from where we bought this product. After complaining to them...
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