Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 51%
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243
COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 22 3981 8888  

Customer satisfaction rating
51%
Complaints
243
Pending
105
Resolved
97
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Asian Paints Complaints & Reviews

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Asian Paints — the rubbish product as well as rubbish services

 muneshkumar76 on Jan 12, 2018
Last week i received the call from mr. Bhaumik and he told that our warranty for the same is expires but want to tell you that before our approval for the work carried out we had asked him that what is the time period for this moisture treatment and at that time he told us that for the color the warranty is for five years and for the moisture treatment (For which they charged us separately) the warranty is of three years and now they are refusing for the same.

1st they told us that the said issue is not covered under warranty but when we took up the matter higher authorities now they...
Complaint comments  Read comments Complaint category Other

Asian Paints — damp/moisture again appeared in the wall after damp treatment and paint by asian paints with in 4 months.

 sura_asian_paints on Jan 5, 2018
I have done my flat painting and damp treatment by asian paint in the month of august'2017. But i am really disappoint because of inspite of spending so much money i have not got any solution from asian paints. Engineer came to my place and as per his advice first damp treatment done in bathroom and in two bed rooms walls. After 4 months again damp is visible in really bad manners, even other wall also effected after this paint.

I need some the permanent solution of this issue and as per asian paints agreement problem should be resolved totally free of cost....
Complaint comments  Read comments [3]Complaint category Other

Asian Paints — not providing dealership [Resolved]

 ShreeAandavar on Dec 15, 2017
Dear asian paints, i raised the complaint on 26th sep'17 regarding asian paints dealership for shree aandavar traders, jari kondalampatty, salem - 636 010.
After registered the complaint, one of the asian paints representative visited our shop and promised that will confirm the dealership very soon and requested us to wait some time. But still there is no update with them and not responding well. As of now, we are dealing other competitor paints which moving well. Eventhough we believe the quality and reputation of asian paints. So we are very enthusiastic to get dealership of asian paints....
Complaint comments  Read comments Complaint category Other

Asian Paints — change in colour shade of premium satin enamel white [Resolved]

 Chetana Bhongale on Dec 12, 2017
Please refer the registered complaint from adv chetana kulkarni and hemant kulkarni. We have suffered heavy loss due to change in colour shade. Company senior representative has visited the site and agreed to compensate loss. However no response is received thereafter. Paint has been purchased from m/s porwal paint house amravati maharashtra. Statement of loss on account of repainting due to colour chage has been emailed to m/s porwal paint house. Please settle the complaint.
Adv chetana kulkarni ([protected])
Hemant kulkarni ([protected])...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — painting done by ezycolour home solutions [Resolved]

 bob lazarus on Nov 25, 2017
Dear sirs,

In july / august we had our flat completely repainted by the above company.

There were two representatives, mr dhanasekar and mr. Akash who were

Coordinating the work. We settled every thing. The cost was about rs 90, 000.

In early october noticed that on one of the walls, the paint has bulged out and

A hairline crack line running from the ceiling.

Had repeatedly been calling the above two gentlemen, and every time they

Promise to come and see the damage, but till date no one...
Complaint comments  Read comments [1]Complaint category Airlines

Asian Paints — improper order taking, lackadaisical attitude of customer care [Resolved]

 subbu 1 on Nov 24, 2017
On 20th nov registered with asian paints office, mumbai to paint my house at chennai and got a reply that that a business associate will meet me on 22nd whose details will be sent to my registered phone no. As well e mail id. But no message was received. A local person contacted me and visited the house. I placed order for painting royal atmos in 2870 sq ft and tractor emulsion 1587 sq ft. While handing over an advance cheque for rs. 30, 000/- to the person i contacted their customer care stating that no information has come from asian paints that he is their representative. I got a reply that i...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — asian paint home paint service [Resolved]

 jainendrajain on Nov 23, 2017
Latest i file my complaint on 13th october number [protected] and after one month one person contact me and said that we will rectify your complaint but after 10 days he also missing

What is your culture???

Dear all,

I book three orders for my house from your side on 29th september 2016, 21st october 2016 and 15 december 2016 but all three works still incomplete

There is one major drawback to give order to you is you take 100% advance money either works complete or not

After so many so many follow up with your staff our all...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — refund against cancellation of the work order [Resolved]

 Patanjali Amin on Nov 21, 2017
I had made payment for the work order on 31st october as per the instructions of the employee of asian paints home solution provider. Later i decided to cancel the order as i found that these guys are very unprofessional in their approach. However, till today i have not received any communication regarding the status of my refund. Neither do they confirm the cancellation of my work order nor do they refund my amount. I had placed my complain on their help line number (Complaint number[protected] which assured me that i would receive a call back with the status of the complaint. But again neither...
Complaint comments  Read comments [1]Complaint category Other

Asian Paints — change in shade white satin [Resolved]

 Chetana Bhongale on Nov 12, 2017
In pursuance to my complaint on the subject matter company representative has visited the site and confirmed the facts. Since the complaint has been verified as genuine, company representative has agreed to consider our claim on the loss of paint, thinner, brush roller and labour etc. We have lost our precious time and the completion schedule is delayed.in the interest right, company is requested to compensate our loss. Thnking you
Hemant kulkarni [protected]
Chetana kulkarni [protected]...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — price catalog not in their web page product price huge differ from shop to shop

 musthafa11 on Nov 11, 2017
Dear sir,

I have been observed that asian paint product price are huge different by shop to shop/dealer to dealer

Regarding this issue i checked with their web page i could not find catalog for products price then i did online chat with their customer care even there are asking the product name and they do want to give complete product catalog
Finally i came to know this is not transparent way
What i want know whether the price of their mrp included gst or excluded, i have to compare product price to similar other companies which is available
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — coloring of my new apartment [Resolved]

 tanaya_b6 on Nov 9, 2017
I gave contract to asian paints to color my apartment. I made the full payment. They started working from 21st october. On 6th november evening, we discovered that they applied wrong color in the hall. I gave them color code 7922 (Light yellow) but instead they used 7992 (Orange). I informed them immediately. On 7th november morning they agreed that they applied wrong color and they will apply the right one. On 8th november evening, i went to the apartment and found that all the color is done. They have finished applying color 7922. I found that they have not applied primer on the previous color...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — asian paint white satin - change in shade [Resolved]

 Chetana Bhongale on Nov 8, 2017
We have purchased asian paint white satin from authorised dealer m/s parwal paint house at amravati maharashtra. However surprisingly there is variation in colour shade after 4 to 5 days. The shade is becoming ivory. The site has been inspected by asian paint representative. Even after replacement there is repeatative occurrence of the same problem. Now our painting contractor has refused to deploy the labours for repainting. Not only completion schedule has been delayed, but there is also loss of labour and other material viz brush roller, thinner etc. Only replacing the colour will not resolve...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — asian paints home solutions [Resolved]

 Tusher Majumder on Nov 6, 2017
I had availed the services of asian paints home solutions for painting my 2 bhk flat at kharghar, navi mumbai, the work started in may 16 and ended in october 16, it took too much time to finish the job, painters not available. Home soultion team engaged local contractors for the jobs, painters were not professional and not trained. The behavior of the people engaged by the contractors were not of good taste. Lot of damages done which has not yet been rectified. The finishing were too bad. The repainting work done was not proper, they had put some other shade, the original was royal play, during...
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — paint and polish [Resolved]

 gurmeet naiyyar on Nov 6, 2017
Dear sir, this side rohit chopra i have given contract to asian paints for paint and polish to my new flat, they have given us some budget for entire work we have agreed on that and paid advance, they have started work, after 10 to 15 days they said they will charge extra, otherwise they will stop work, we have paid more than 90 % money but they have not completed our work and they are asking for more money, even they not finished work and there is no finishing in work, we have all record of paid amount, so pls help us what should i do....
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — regarding mismatch of colour [Resolved]

 Narayana Swain on Nov 4, 2017
I am sorry to say that i purchased 02 nos 18 lits bucket apex ultima midbuff having code 3176 on dated 11 oct 2017 from ganesh hardware store from collage square.
After one week i need same colour from dhani paints from collage square cuttack.

When both painting finished i got see there was some colour difference which ireted me and astonished how same colour from asian paint were different.

I complained same problem through toll free and got complain id [protected].

After one week mr amit having contact no [protected] contacted me and watch the...
Complaint comments  Read comments Complaint category Other

Asian Paints — delayed work by 4 months. poor quality. [Resolved]

 Vijay Dutt on Nov 4, 2017
I gave contract of painting job to asian paints way back in july. The deadline for work completion was 5th september. The work is yet to be completed. And the quality of work is pathetic. They are not using products of asian. The contractor disclosed that he will get half of the money i paid to asian. With that much money he can do that type of work only that to when his painters are free from all festivals like if, diwali, moharram etc.
The salesperson shreyanh and mohit are fraud who told is about penalty if deadline is crossed. But when i made the 100%payment that said the policy is on...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — underestimation of costs by asian paints vendor - surya enterprises. [Resolved]

 johannr on Oct 30, 2017
We had asain paint ezy home representatives to come and give us an estimate for the painting of two rooms in the house 25th october. The representative from surya enterprises came over and gave an estimate of 55000 inr which we agreed to and work started.

On scraping the walls, the contractor mentioned that the walls are bad as plaster had come out and then mentioned a lot of walls are in bad shape and gave an estimate for replastering of 35000 inr on 28th october

This replastering estimate was given post the work commencing once we already paid the 55000 inr. It should...
Complaint comments  Read comments Complaint category Appliances

Asian Paints — royale aspira and stencils [Resolved]

 RAVIT KHATRI on Oct 27, 2017
I opted fr asian paints in my new house nd they told us they will complete in 20 days from whn they will start but its already been more thn 2 mnths my house is not yet completed. I regesterd the complaint for the same at asian customer care but i hvnt got call back frm them. Never expected this kind of service from asian.. You people are harrasing the customer. You just need d money first but dnt want to give the service...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — asian paint wall paper incorrectly installed by the dealer [Resolved]

 Nitin1607 on Oct 13, 2017
I have purchased the asian paint nilaya wall paper from asian paint authorised dealer. Prices charged from me are all inclusive of installation charges but their applicator has incorrectly installed the same. Thereafter, i lodge the complaint with asian paint on their customer care number (Complaint #[protected] dt[protected] and their customer service executive visited my place and accepted that there is some issue with the installation of the same and committed me that they will get that replaced but before that applicator need to visit my place and he should realise that he has done the mistake....
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints — unprofessional conduct and work by asian paint home solution team in delhi [Resolved]

 dr.deepak.publichealth on Oct 11, 2017
I engaged with asian paint home solutions for the first time in my life; however, the entire experience has been very bitter. Today i am forced to write this complaint as i recently suffered deep insult from asian paint executive because of his unprofessional conduct. The concerned details along with a brief background is described below.

Background: my name is dr. Deepak kumar and am a medical doctor. I sought consultancy from asian paints home solutions in the month of june 2017. On 10th june two representatives namely ms nisha sharma and mr deepak visited my home (New construction...
Complaint comments  Read comments Complaint category Utility Services

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