Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 61%
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COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 22 3981 8888  

Customer satisfaction rating
61%
Complaints
311
Pending
110
Resolved
161
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Asian Paints related photos (50)

Asian Paints Complaints & Reviews

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Asian Paints — painting services provided by asian paints ezycolour home solutions

 PriyaSri68 on Sep 16, 2018
This is a very disturbing situation and we are really feeling bad when we decided to go for painting through asian paints services. My one wall started developing patches within 15 days post painting. I raised it to the relationship manager sri yuvraj singh. Even after so much discussions / arguments and escalating to his manager, their person didn’t come. They get the work done through local painters who are greedy and do not know their work. If i have to coordinate with local painters then why should i pay a premium amount to asian paints.
Though i can see the lack of professionalism...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — unfair trade practice and misleading the customer

 Deepak Sikand on Sep 15, 2018
I have utilised asian paints home painting services in noida in 2004, jaipur around 2015. My experiences were very good as your records would show. As i understand there is no home painting service in ajmer. So i approached messers ganesh paints in naya bazar, ajmer for my painting requirements. I am surprised to inform you that this store does not provide you with an invoice for paint supplied and obviously blatant tax evasion is resorted to the painters supplied by them are cheats and most probably on commission. So i got a very bad deal. I changed two painters provided by this store. One painter...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — peeling off asian paints at my home inside, poor quality of paints, issue coming with in a six months itself

 Yogeesh n s on Sep 13, 2018
Dear asian paints team, last february we have done painting to my home by using asian paints, it's started to peel off from june. With in a six months i am facing this issue and also some places paint is coming out with wall putty. I am really disappointed with this type of poor quality paints. Kindly make an arrangement to visit my house further more investigation and you will come to know.

Kindly take the necessary actions and make it resolved my issue...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — dealership request

 soumyo sarkar on Sep 9, 2018
I am living in howrah, west bengal pin code 711109, near botanical garden, i have applyed for dealership and contacted a territory officer name subhodip dutta phone number -[protected] in kolkata office, he came into my shop and told me that surely you will get the dealership of asian paints, it was 2017 when i contacted him, but unfortunately my left leg was broken. And doctor adviced me for bed rest. Aftar one year i contact same territory officer in kolkata. But kolkata office transferred subhodip dutta on a nother side, so i contact other territory officer name parveen kumar nayak phone number...
Complaint comments  Read comments Complaint category Other

Asian Paints — poor paint job

 Chris Nathan on Sep 8, 2018
Paint job is poor, walls are flaking up, damp proof sealant is eroded, tile sealant in toilets is letting water drip to the below floor.
Multiple calls and complaints has fallen on deaf ears. And such poor produce performance in less than 30 days of the service.
Kullay [protected], supervisor responsible for supervising the work, was never on site and has not had a follow up post the job being completed, basis the expectations set.
We have been trying to get our issues fixed, but in vain
My contact [protected]...
Complaint comments  Read comments Complaint category Other

Asian Paints — ultima europa

 Santosh Shahane on Sep 8, 2018
8th september, 2018

Complaint no. [protected]...

I have logged a complaint for patchy effect.

Without any solution these complaint was closed.

Than story starts after following call centre.

As i complained about the patchy effect, after 3-4 days executive from ahmedabad visited the site and found it true. On that day they repaired wall again to check. But after painting with the color i have purchased, again there was a patchy effect shown. My color contractor shown him non dissoluble parts of white color in it. He explained...
Complaint comments  Read comments Complaint category Family & Relationships

Asian Paints — poor painting work

 balamuT on Sep 4, 2018
I have hired the painter named as sam (Numbers +91-[protected], +91-[protected], +91-[protected]) to carry out the stencils work over the two-painted wall on my new flat, the recommended painter by the authorized asian paint dealer sabarivasan hardware at padi, chennai.
The workmanship was very bad and the walls looks ugly after the work completed and he had done the patch-up work all over the two walls, now i’m in the position to rethink why i was opted with dealer and recommended painter. When i ask him, he reveals that he has done his job only for how much money he has received and he refuses...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — tired of following up with asian paint

 nutan zarapkar on Sep 3, 2018
After repeated follow up with Asian Paints regarding the poor quality of color work undertaken ... i had complaint in June 2018.
after which I received a call promising immediate sorting of my issues. The team did visit my home in June and I requested them to take action. I also mentioned that I am happy to pay to sort out poor quality color undertaken. The company representative was also present. However after that visit ...nothing has happened. Is the company really working on solving clients problem through customer care. It does not seem so....
Complaint comments  Read comments Complaint category Other

Asian Paints — product based

 Anandbakare on Sep 2, 2018
I have painted my house by using royal aasta asian paint's 1 year ago... Quality is very bad because wall bouncing delar is not responsible so paint quality is very poor company is fraud in these session. So what to do in this situation i am earleier waiting for reply so reply as per as possible tomorrow morning
Company also responsible for these type of quality...
Complaint comments  Read comments Complaint category Other

Asian Paints — poor quality & unsatisfactory painting & wall putty service for my flat

 chaitaly on Aug 22, 2018
Asian paints has provided a quotation of 36000 for wall putty. Wall painting & doors painting for my 2 bhk flat at shapoorji kolkata. I was promised that the painters are trained painters from asian paints. But was cheated as the job was handed over to the contractor. Moreover i did not like the work by the contractor & requested the project manger (Tanmoy) to change the contractor. But he did not bother to do that. He promised that the he will assure a quality finish. But to my surprise visit to the site. I found that the painters had started painting the doors without using wood primer which was...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — poor customer care and post sales [Resolved]

 Anil Serrao on Aug 16, 2018
I would like to highlight the poor customer care and post sales issues wrt asian paints. I have attached a picture of the wall which has started peeling off within 60 days of the paint job. I have tried to get in touch with the relationship associate mr ram kumar rathod as well as mr sumit pandey who flatly refuse to accept calls or reply to text messages and even pics sent on whatsapp. As a result i called up the customer care no and spoke to ms jallita on august 12th 2018, who assured me that the problem will be addressed in 24 working hours.. It's been 04 days i haven't received any call let...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — archi concrete [Resolved]

 Warner Suchi on Aug 6, 2018
The work was extremely delayed. My wall had cement sheets. When i took an appointment with asian paints, the representatives came to my residence and inspected my wall. I was told that they would drill the nails on the cement sheets further inside and cover it with a "putti". However when the workers came to our site to start the work, they told us to make arrangements for a carpenter to put the nails inside. Hence the work couldnt be started. This was not told to us before starting the project and before taking "full payment" from us.
They were supposed to deliver sample before starting...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — peeling off of the paint from my walls for the paint job done by asian paints [Resolved]

 kyechuri on Aug 4, 2018
I got my house repainted (Gone with full painting option) by asian paint, radiant enterprises and my customer bp no is: 14175151 in december 2017. After 2 to 3 months, the paint started peeling off from the walls. We were in touch with the radiant people who did the painting work and after a regular follow up for 2 months, a technical inspector came for inspection and said that he will get the approvals for the re-work. He however did not comeback with any response in spite of following up many times.

So, i registered a complaint with complaint number:[protected]. I have called the...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — without permission billing to dealers [Resolved]

 ankush garg g on Aug 4, 2018
Sir
Mera dealer code 660921 (Chaman marble centre) hai.
Mein last 6 months se aapke tso se pareshan hu
Mere na kehne per bhi mujhe bina order k baar-baar billing kar rahe hain,
Wo aapne target archive karne k liye mujhe unnecessary baar-baar billing kar rahe hain
Ya ye mana jaaye ki company ka maal market mein nahi sell ho pa raha hai, isliye wo
Bina order k maal ki billing kar rahi hai
Jiski vajah se mujhe debit note lag rahe hain
Iska responcible kaun hai?...
Complaint comments  Read comments [1]Complaint category Business & Finances

Asian Paints — wrong supply of paint [Resolved]

 shaik abdulraheem on Jul 30, 2018
I bought Asia Paint Lethal Proof Exterior Emulsion (APEX ULTIMA) from Bharat Paints & Hardware, Dhobighat X Road, Saidabad, Hyderabad on 09/06/2018. They supplied me the paint with wrong base paint (photos enclosed). After complaining since last 3 weeks no action has been taken, no reply and no return. As the product was mixed with wrong base, the color shade got totally changed.
Please let the supplier take action so that I would get better response....
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Asian Paints — the asm says that we bound with dealers [Resolved]

 Mannu Tunwal on Jul 28, 2018
I need dealership in our area sujangarh-331507 our market is grounded in 5-7 km and population above 5lacs and i already work nerolac paints but i want to work with asian paints i sell aproxx 25-30 lacs yearly and if i work with asain paints then my sale will be grow 20-30% but here is already one dealer (Tulsiram bhanwarlal) and one more dealer (Gautam trading co.) the admin of these firms are same so they allay to our asianpaints depot managers and other sales officers for not making other dealer as soon as possible plzz contact me my contact no.[protected]...
Complaint comments  Read comments Complaint category Business & Finances

Asian Paints — poor painting job and lying after talking money in advance [Resolved]

 mohit mukim on Jul 21, 2018
As I am writing this email I really hope someone in Asian paints show some kind of customer service and resolve my issue. I have raised atleast 6 complains through customer care but no one has responded so far.
I really find it hard to digest that company as big as yours just don't care about the customer service. Every time I call customer care the only response I get is "this time someone will surely call". I am still waiting for that call. The only reason I can foresee for not getting enough attention to my complain is that the work done at my place was not of high value.
But I...
Complaint comments  Read comments Complaint category Other

Asian Paints — issue with asian paint royale colour [Resolved]

 Barun Bhattacharyya on Jul 20, 2018
We did an internal colour of my house using Asian paints Royale brand, before applying the colour we applied putty and Primer also from Asian paint before applying Royale colour on the wall at around 5 months back. Now white patches are appearing on every wall, A white dust layer covers the whole wall, if we rub the wall with hand it disappear temporarily but it appears again after some time. It looks really bad and truly we are really disappointed after using premium quality Asian paint colour. If I need to re-paint my wall then it is removing the colour, applying Primer and applying colour again...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — cheating by asian paints ezy home solution [Resolved]

 6Pranav Malhotra on Jul 18, 2018
This is to hilight the cheating done by Asian Paint and their contractor ACCM Services.
I opted for my home painting and veneer polish through them. I was impressed with the professionalism and quality of work until today when I found I was being cheated.
I have paid entire money advance for veneer polish PU Aquador which is a premium finish product. Today post application I asked the guy who was polishing and saw that product being used was Melamyne Gold which is much cheaper and inferior to PU aquador. On catching this theft and raising a question with my relationship manager Dominic...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — paints falling from walls [Resolved]

 HARI KRISHNA Katta on Jul 13, 2018
I have purchased asian paints from Sri Sai Ram Paints (Dealers in Asian Paints) Hastinapuram Mainroad, Hyderabad, but it was duplicate the paint falling from walls why it is defect find and rectify as early as possible. the photos are example only so many defects are in house kinldy rectify it.
K. Harikrishna
6-5-292 Self Finance Colony
Vanasthalipuram, Hyderabad - 500 070
Mobile: [protected] & [protected]...
Complaint comments  Read comments Complaint category Home & Garden

Recently Discussed

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painting services provided by asian paints ezycolour home solutions
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unfair trade practice and misleading the customer
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peeling off asian paints at my home inside, poor quality of paints, issue coming with in a six months itself
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dealership request
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ultima europa

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