Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 29%
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174
COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 22 3981 8888

Customer satisfaction rating
29%
Complaints
174
Pending
135
Resolved
23
So far so good - The company responded to our notifications and is working on resolving complaints.

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Asian Paints Customer Care related pictures (24)

Asian Paints Complaints & Reviews

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Asian Paints — Texture paint mismatch between model vs actual

 Neelamegam S on Jan 10, 2017
I have asked for three variant of texture painting out of which two have been completed but surprisingly I see lot of differences between what asian paint have shown to me and the final results came out in my house. As per the sales person commitment it is expected to be 5 to10% difference. But now I see more than 50% variations which is not acceptable. Please help me to resolve this issue....
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Asian paints : fungal infection in the apex ultima coated wall within two year

 Arjun Prakash on Jan 2, 2017
Hi,

I had bought apex ultima grey and apex rose for painting my house wall two years ago. We had bought this product after your assurance in the advertisement that there would be no fungal infection or any other defects in the painted wall for at least seven years as you are offering warrant for that specific time period. My wall is now in a bad state with prominent fungal infection and on some parts pieces were falling off (Please find the attachment photos to see the state of my wall). This is a sheer infringement of the promise you had mentioned while buying the paint. We all...
Complaint comments  Read comments Complaint category Other

Asian Paints — Apex Ultima Protek exterior walls

 Amitstem on Jan 1, 2017
We just (2 weeks) finished painting our house exterior using Apex Ultima Protek. We get shocked seeing that the color is melting in many places. I wonder if this could be an effect of dew drops in this winter season! We are worried about the durability of such painting! During purchase we were told that Apex Ultima Protek would provide more than 15 years of warranted protection. Therefore immediate inspection is required.....
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Contractor name Sanjay Bajirao Maske

 Christopherazariah on Dec 26, 2016
Respected sir / ma'am,
I found the contractor of the above name as-Sanjay Maske. from the website of
Asian Paints in a option called Locate a dealer.

I called and confirmed the Painting work for an total painting of a flat by saying Textured with design (Stencil) for an wall and i will choose the paint product.then the painting work proceeded after few days he started creating issues that i will use my own decided paint product and i will not use stencil .
I told at least by me a stencil i will take care of the rest.Then also despite of he didn't listen and...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Ultima protek for waterproofing didn't work

 Suchana Kamil on Dec 22, 2016
Hello! I am architect - suchana kamil. There was seepage from walls and ceiling at my mother's residence in bhopal. She bought ultima protek top coat, base coat, smart care dampproof, smart crack seal as suggested by asian paints technical advisorsent by kapoor hardware, indrapuri, bhopal. This work was done in march 2016. But when the rains started the problem remained the same. After calling the advisor he said there is leakage in the plumbing. If plumbing was the issue then we would have rectified it but why then he made us waste waste so much amount of money (Rs96, 000/-) in paints when he came...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Colour failure....

 Mohanan M on Dec 20, 2016
By looking at your color card for Apex Tile Guard, I bought 40 liters of MING RED color (0R07) for painting around 2000 tiles for my home. But, it was very disappointing to note that the color is totally different ( a kind of dull color) when it was applied, and that was agreed by your technicians who have visited the site. Again the result was same when the replacement (40 liters of Ming Red) was supplied by your people. It had costed us a lot in terms of man power which is more than the cost of your paint.

Then our painters have mixed a couple of colors to the paint supplied by...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Complete failure of piant, paint applying team and long pending issue [Resolved]

 Kapil Bellani on Dec 18, 2016
We did Asian paints contract direct from the company in month of March 2016. We had requested for the seepage solution for 1 room and the drawing room too. The charges were quoted for the solution. The work for 4 rooms and drawing cum dinning room was completed within 15 working days, which was surprising and delighting too. Within 3 months ie in June that layers of paint started coming out along with paint also started coming out while we touch the wall. The major concern in in drawing room and the room on ground floor. We also noticed from these gaps that the our earlier paint is also not removed...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — Royale aspira & oil paint peeling and permanent stains [Resolved]

 Sham Agarwal on Nov 28, 2016
I got painted my house from asian paints. Quality of work is useless. Nobody bothers to supervise. Complaints are ignored. Stains on roayl aspira are not washable. It gets peel of if tried hard. Oil paints on doors etc is just like painted by kids. Previous old coats of paints can be seen from new paint such thin coat. Cracks are resurfaced in one month but nobody is taking responsibility. If this happens in 30 days, am i to paint my house again. They take all advance money at higher than market rates but work done is nothing but cheating. It seems contractor, suprvisor and company make the ring...
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints — Ezycolour home solutions

 Alokj264 on Nov 20, 2016
I got the home painted from asian paints ezycolour home solutions. The service is pathetic. No supervision, no quality check... Work is not finished and no one bothered to complete it. It's been more than 2 weeks that they have finished work from their side but still incomplete.

I raised a complaint on 9th nov. The complaint number was issued after a reminder on 17th nov. Till date no one has contacted to understand the issue. I don't know by when the resolution will come.

The complaint number is 505185493....
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — Apcolite premium/apex [Resolved]

 Rishi Berry on Nov 19, 2016
Asian paints is cheating its customers by providing cheap quality paint products...the quality of products is very bad...1 month not completed and the paint is faided even the paint is not waterproof. i hv complained to customer care many times but no one is there to attend my complaint.whenever we complain they promise to resolve problem very soon but no response from there side.I hv not expected this type of response from a reputed company like asian paints......
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Complaint : service and cheated huge amount [Resolved]

 surbhishakya1013 on Nov 10, 2016
Dear sir / ma'am,

I sadly inform you that your brand is on stake.

I got to know one of your contractor named raju, who painted the asian royal paint in my house and he unable to do his work on time as well as we are facing many issues regarding his work.

Initially he asked and taken enough time to complete the paint (within 15-20day).

Although this time is more than enough but we agreed with it.

After completion the given time period (20days), huge work were still pending.

He asked few more days (around...
Complaint comments  Read comments Complaint category Unauthorized charges

Asian Paints — Tractor emulsion faded away within 1 month of application. Also it is not washable. [Resolved]

 ksachin97 on Nov 6, 2016
I painted my home just 1 month ago with 2 x 20 litre buckets of Asian paints tractor emulsion. but i was surprised to see the faded color of exterior area within one month, the color was almost gone. also it is not washable. when i put wet hands on it, the color comes off in my hands. But the last hall which i paited with 4 litre bucket of tractor emulsion, it was perfect and washable too. The 20 litre bucket seems to be the mixture of chalk and water while the 4 litre bucket was what i wanted....
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Same color code is giving different shade [Resolved]

 KumarNaren on Nov 4, 2016
Asian paint Royal High Shine have problem we have buy the paint and after applying on wall our wall become ruff then we have complaint with Asian paint (No 050181954) then their guy Uday Chauhan has come to our place and he told we need to re-apply the wall puti and need to repaint it. we have done the same we require more paint for two walls then we buy same code but it is giving different shade and our old problem was also not resolved. we have done painting multiple times but their product is not giving correct result. I have send the photographs to Mohd. Ifran also as suggested by him but he...
Complaint comments  Read comments [1]Complaint category Appliances

Asian Paints — Peeling of paint and warranty claim; refer my complaint no. 0505179924 [Resolved]

 milindangal on Oct 28, 2016
Got painting job done in october 2015. warranty no/job id: pun1503819 and pun1503819. paint started peeling few months ago, called the contractor several times & finally filed complaint with ap on 5th oct'16. got complaint no:0505179924 and empty promise that "our rep will visit your premises in 2 or 3 days time". nobody came till18 oct'16. so again called customer care no & as usal got standard response that "all our executives (!) are busy, we will cal you later" & the phone got diswconnected. (this is what happenes when you go to claim warranty!") once again nobody called, so got online website...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Home painting [Resolved]

 kayo on Oct 27, 2016
Dear sir,

I got my flat painted last november 2015, by your company, complete painting work was carried out the your company staff under your company's supervision.
One year gaurantee was given to any damage (Flakes, bubble etc) or discoloration the paint during the said tenure.

However, within one year, ceiling paints starting showing discoloration and flaking. This has given lot of mental pressure as how come this has happen within this short period and that too when the complete work was given to and carried out by asian paints.

I would like...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Regarding paint patches & repair work marks visible on the wall surface [Resolved]

 Gurmeet Dyal on Oct 22, 2016
Dear Team,

We have used your Asian Apcolite paint for our internal walls at my Flat in Golden Enclave Zirakpur (Pb).This is regarding paint patches & repair work marks visible on the wall surface of my Drawing Room.For which I had logged a complaint also, complaint number -505181494 & your engineers Mr Rohit/8510840146 visited at my home & compensated 1 liter paint for 2 more coats on the walls & assured the wall will be OK after it.
Already 4 coats has been applied on it in addition to repair work & 2 coats of primer.

Now 2 more coats applied on his suggestion...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Work Contract Repainting of House interiors [Resolved]

 rajsharma2554 on Oct 21, 2016
Work contract for repainting of complete interiors of a three bed room flat was given to Asian Paints under their ezycolour home solutions. The contract work was executed from 16-29 Apr 16 using waterbased Royale Luxury Emulsion paint under customer code 12488352, Warranty No/Job ID No PUN1503152 by Shree Services Pune for a payment of Rs 94, 000/- .
The work was completed on schedule and seemed reasonably satisfactory except that the assurance that the work will be carried out without any dust was quite misleading. For the complete period we had to bear the dust and muck as their clearing...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — Deficiency in Services. [Resolved]

 Pankaj Gupta 1973 on Oct 21, 2016
Dear Sir,

Kindly refer to my complaint No.0505170287 dated 22nd July, 2016 vide which it was intimated that the services given/provided by your Executive and Contractor are not upto the mark. The services was undertaken regarding seepage problem in the wall. The case was that your Executive visited my house on dated 18th June, 2016, seen the problem area and the issue and then he raised/submitted the quotation of Rs.7309/- for the work and intimated that after the completion of the work, you will not face any problem related to this in future at least for two years. Based on the...
Complaint comments  Read comments Complaint category Utility Services

Asian Paints — Color in catalog different from what we see when applied

 sugan44 on Oct 4, 2016
I ordered for tractor emulsion candle wick 7907 color
When i applied i see the color on my wall different from the color shown in the asian paint tractor emulsion catalogue.
What i see in my wall now is eager yellow 7906 color
Called the asian paint supplier and shown him the difference which he is not agreeing.
I have the catalog in hand as well as applied paint on the wall.
The location is in kanyakumari district of tamil nadu
S. S. Suganthan
9176286546
9444308255...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Quality of paint is not good [Resolved]

 prankrishnadas on Oct 4, 2016
I have purchase paint from kanchan enterprise, rakibul alam (Territory sales officer) jirat bus stand, hooghly-712501. They were refused to provide me the bill. My painter used the paint but found result not up to the satisfaction, my painter gave his view that quality of paint is not good. I request to depute your team to check whether the quality of paint is not good or it is a fault of our painter...

Thanks & regards

Prankrishna das
Ph no-...
Complaint comments  Read comments Complaint category Products & Services

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