Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 40%
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COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

Phone:

Fax:
Fax:
+91 22 3981 8888

Customer satisfaction rating
40%
Complaints
206
Pending
113
Resolved
54
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Asian Paints related photos (29)

Asian Paints Complaints & Reviews

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Asian Paints — painting of house

 Archana Thampuran on Jul 17, 2017
I was confirmed a slot from 4.30 to 6.30 on 17 august 2017 for an expert to visit my home to discuss the details of work and give an estimate. They called me several times during the day disturbing me in my work to check the booking details i guess, i am not sure why they were calling. Finally nobody turned up. I made several calls on customer care and finally a person calls up to state he could not visit today since the ' mapping ' of the area had gone wrong (Whatever that meant). It was frustrating. I was then told by some of my friends they faced the same issue with asian paints. They are extremely...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Very poor painting service

 subrata.paitandi@gmail.com on Jul 13, 2017
I have raised complain on 19th jun, 2017 against painting service provided by asian paint. Every time i dialed to asian paint customer care number, they said they will address the issue within 24 hrs but in reality they never get back. It is being one month almost i am chasing them to get a resolution but no response from them. It looks like they does not give any value to the customer. The service provider (Ezee color) service agent was never responding after the painting done. After all this i feel this guys are big cheater. I hope i would have been researched before approaching to them. Google...
Complaint comments  Read comments Complaint category Other

Asian Paints — Not honouring commitment / promise on warranty for flat internal painting and damp proof cost to terrace by asian company executive

 tvghri on Jul 13, 2017
During nov / dec 2016, i got my flat painted with asian paints for the entire internal portion with premium paint. Also got the terrace applied with damp proof coat to prevent leakage and dampening of the walls due to terrace leak. Asian paints company executive mr. Anirudh interacted right from the beginning and while making their offer, he promised that the asian paints for internal portion of the flat would be covered by 3 years warranty and the terrance damp proof coat would have the warranty of 5 years. I had the quotes from dr. Fixit and other competitors who quoted for 10 years warranty for...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — Exterior paint getting torn off in the period of six months

 sushil_balar@yahoo.co.in on Jul 11, 2017
I had contracted exterior paint service of asian paints, with the ultima protek paint, which is the highest quality paint been committed by asian paints.
But after 3 months itself the paint started to worn out on the walls of the terrace and we had given the complaint but no response.
Now in this month again we had raised the complaint but they are least responsible to service in the warranty period.
Warranty period given by them is 7 years, but still only six months have passed and there is no service from them.
Please initiate appropriate action....
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Royal shine painting quality

 amitkrv1 on Jul 1, 2017
Hello, i am getting asian paints royale shyne paint done in my home through an authorized asian paints dealer. It's in the final stages right now.

The problem i'm facing is that even the lightest touch of any object on the walls is causing the paint to go off and it is leaving a scratch mark.

I have experience using tractor emulsion but never faced such issue. It seems the walls have become extra delicate instead of getting stronger and better with a high quality paint.

Please help... What's going wrong??...
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints — Home painting issue

 Vikas Mahajan on Jun 28, 2017
I opted asian paints service for home painting, i was told that i will get royal autmos but it was not given. There were lot of issues in the painting, lot of painters were changes during the time and unskilled people were kept for painting which destroyed the look of my house. I sent complaints to customer care but didn't get any proper response. I don't know to whom i need to contact to get my money back which i spent on my painting as my new flat ceiling looks is destroyed by asian paints painters....
Complaint comments  Read comments Complaint category Other

Asian Paints — Asian Paint Exterior Wall (ultima)

 gknn on Jun 23, 2017
I have bought Nippon Attom exterior wall paint (20 litres).

My relative painter suggested that, Asain paint exterior wall ULTIMA is the best. It covers 7 years of warranty.

So, i have replaced Nippon and Bought Asian Paint ULTIMA on 11-Jun-2017 at Thirukalukundram (Shop owner name : Sridhar)

On 16-Jun-2017 and 17-Jun-2017, painter painted the ULTIMA (Light Grey).

On 18-Jun-2017 early morning 3:00 AM there was a light Rain droplets. After the rain droplet, at morning 7:00 AM i can see the RAIN drops shape and few rain water lines on all...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — Highly dissatisfied it's just a fraud company

 Jihan Ahamad on Jun 22, 2017
I have worst experience with berger express paint!

Around 2 years ago i gave contract to barger express paint to paint my newly constructed home and i meet mr. Mansoor ahmed (Vendor).

After a healthy meeting they asked rs.: 30, 0000/= to complete the painting work for (Ground + 2).

Their commitments:

 will use latest equipment
 experienced workers
 will use best quality products (Paint, putty etc…)
 will complete the work within 45 days.
 will use color and pattern what you choose.
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — Complaint about discolour/ quality of service / disrupted painting

 Rahulinn on Jun 22, 2017
Dear sir,

This is to bring your kind notice that we have done work by asian paints at our residence in the month of september 2016, after two months most of the walls started getting discoloured and disrupted on its own.

Inspite of making repetetive complaints to mr. Animesh of asian paints there was no response from the company's end to make the problem fine

Mr. Animesh always promised to get the work done within 1 week but it was never done.

Now when we call the asian paints regarding our complaint they tell us that mr. Animesh has been...
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints — Painting problem

 Saikat Ganguly1 on Jun 3, 2017
I have booked asian paints color concepts in march this year.
They took around 1 month to complete painting in less than 600 soft area with very less manpower (Maximum days 1 person) and with no supervisor.
Now within 1 month they complete their painting we found several issues.
Wherever we drill in the wall a big portion of the area comes out.
Recently we have to work on the door but the surrounding wallputty is broken there.
We believe that very poor quality of material is used there.
We have raised complaint with complaint no: - 505209209 to asian...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — Refund of excess amount collected of Rs. 3545/- [Resolved]

 mailmvprabhu@gmail.com on May 10, 2017
I have contacted your local office Bangalore on 22nd April in connection with lying damp proof on the terrace and parapet walls. On 25th your representative Mr. Irshad visited the place and given a quotation of Rs.40, 402/- dated 25.04.2017 and requested me to remit the amount through your payment gate way. Accordingly I had remitted the amount on 26th April itself under BP No. 14329064. After remitting the said amount, I noticed an discrepancy in your quotation while allowing 20% discount and brought to the notice of your representative by E mail and requested to refund the excess amount collected...
Complaint comments  Read comments [2]Complaint category Other

Asian Paints — Quotation incomplete and voucher code invalid [Resolved]

 dk.aquarian@gmail.com on May 3, 2017
Asian Paints is highly unprofessional company. I strongly advise to avoid it for any work. Not only they sent quotation for only part of work, but a bookmyshow voucher sent by them is found to be Invalid. First of all, this voucher worth Rs. 500 was sent by them may be to lure me as I did not ask for any such thing but when I tried to use it the voucher code was found to be invalid. Worst thing is that even after logging 5 complaints for completing the work and also explanation for voucher code, they log complaints but do nothing. Absolutely USELESS company or better to call a team of cheats, if...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — A very unprofessional behaviour [Resolved]

 Naman Mehta on Apr 30, 2017
I was looking out for a good wall paint company and so we called up to Asian paints chennai (colour tone) they came gave us the quotation and asked to pay in prior which we agreed and paid, now it's been 3 days they Are not taking the calls and not turning up. We paid to dhanasekhar and also complained to his bosses Mr Hari Haran and Mr pravin both have failed to convince us about the fulfilment of the promise and asked us to open the shop on Sunday which we opened no body came still been saying that the labours are on their way. It's been 3 completed days and still no response I feel liked cheated...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — House exterior painting disrupted [Resolved]

 Santanu Seth on Apr 26, 2017
Hi,
We employed Asian Eazycolor to paint our home exterior. We paid in full in advance. The representative (Payel Ghosh) have done the initial design and there were some decision on colors. But the work supervisor Sushil Prasad is having trouble understanding the need. He does not understand Bengali. He does not come to our home at appointed hours decided and forgets the previous day's discussion points. He is painting in colours without discussing with us at all.

The contractor Nirmal Pradhan is not following Payel Ghosh's design. He is almost always busy and whenever we...
Complaint comments  Read comments [1]Complaint category Home & Garden

Asian Paints — I am a dealer and very much upset with the services [Resolved]

 Mahalaxmi enterprises Rampally on Apr 24, 2017
Hello sir,
Its been more than a month i have applied and paid the money for a dealership. I have got the material but didn't receive the colour mixing machine and grinder yet. Because of which i am loosing my customer's. I am very much disappointed with the service. Whenever i call the area sales person he always says the machine is not in stock it's been a month and how come a brand like asian paints doesn't keep a stock for more than a month. Many times as there was no proper response from the sales person i had to shut my store and visit the asian paints office. The material which i have...
Complaint comments  Read comments [2]Complaint category Other

Asian Paints — Quality of service provided so far [Resolved]

 Jaikumar Palkar on Apr 24, 2017
Considering our past experience of 3.5 years back we called on m/s. Asian pints marketing department and visit our home which is been done by marketing representative.
Section, budgeting and other related points and requirements ere discussed at length and to our satisfaction and ensure to initiate the work by end of 1 st week of april. (We have 3 bed rooms kitchen, hall and passage)
First payment was also released as assurance for execution.
Your representative visited our flat on 8 th with painting contractor and after visit and some discussion they left for the day. (No...
Complaint comments  Read comments [1]Complaint category Family & Relationships

Asian Paints — As a customer/shareholder, I am not happy with the service [Resolved]

 srivathsan santhanam on Apr 20, 2017
I am Srivathsan Santhanam from chennai, and our family owns share of Asian Paints. As a shareholder I engaged your home solutions team to come and visit my place for quotation.

Your agent came and took the sizes of my flat and provided an estimate. And after lot of negotiations we fixed for a final quotation for Rs. 53500/-

Today suddenly I was called for a discussion and trying to add by saying patty was not added for balcony walls for around 350 sf and flush doors for around 200 sf which we have to add and also we have excluded the cupboard which is around 430 sf...
Complaint comments  Read comments Complaint category House, Apartment Rental

Asian Paints — Regarding colour removal [Resolved]

 pramendra bhargava on Apr 16, 2017
My name is pramendra bhargava resident of JHANSI up .I had buy royal aspira colour for my interior rooms from modern paints store jhansi which which is a authorised shop of Asian paints .When I applied this aspira colourbase at my wall after setting for 4 to 5 days the colour gets plucked out on a small scratch, ie:colour coated film tooks out .Please look into this matter and some expert engineer at my home so that he can resolve the query as soon as possible .My no is 9919268705 ....
Complaint comments  Read comments Complaint category House, Apartment Rental

Asian Paints — Asian paints dealership request [Resolved]

 srujan_mosam on Mar 29, 2017
Hello sir...
This is SRUJAN KUMAR MOSAM..
I am very much interested to take the dealership in my town (mancherial)..
I need u r support for further process to take the dealership...
Am waiting for a positive response from u sir..
I want to know clear details about how much investment is needed to take the dealership..
And I want to know how much percentage of profit if we sell a 4lt paint..
For example : 1200 (4lt)..
In that 1200 how much profit I may get.....
Complaint comments  Read comments Complaint category Building Developers

Asian Paints — I am your delete in tamil nadu, vellore district, nattrampalli customer 283829 [Resolved]

 Ajith. b on Mar 28, 2017
Dear sir/madan In this nattrampalli area have 2 delears than how can you provide another delear in this area he opened April 05/04/2017
Am in your 8 years delear than iam how sale your products you lanch more than shop how can I sale product you not provide another delear on this area and another one exterior wall primer 2000 saleing in thirupattur Raja hardware how he sale this mrp More problem to my shop you only give me solution

Thank you,

Balaji timbers 283829

P. Baskar
9042806821...
Complaint comments  Read comments Complaint category Business & Finances

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Royal shine painting quality
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Not honouring commitment / promise on warranty for flat internal painting and damp proof cost to terrace by asian company executive

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