Asian Paints Customer Care
Asian Paints Limited
Customer satisfaction rating: 65%
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342
COMPLAINTS

Asian Paints Customer Care

Asian Paints Limited

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Address
Asian Paints House 6A, Shantinagar, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400 055

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 22 3981 8888  

Customer satisfaction rating
65%
Complaints
342
Pending
107
Resolved
194
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Asian Paints related photos (55)

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Asian Paints Complaints & Reviews

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Asian Paints — painting and polishing contact

 vibhavarinadella on Dec 7, 2018
The painting and polishing contract agreed upon date has exceeded.
The painting guys sent are doing a subpart job and are now claiming that they won't do any polishing work as their manager told them not too.
They have taken all the money as advance, because they wouldn't start without it.
The only we agreed to that because we thought that a company like asian paints would be professional.

We had informed them before had that the house is being painted for a wedding.
But the way it going it won't be done for the wedding at all.
Absolutely worst job...
Complaint comments  Read comments Complaint category Business & Finances

Asian Paints — apex ultima and emulsion

 Rashad Musthafa on Nov 30, 2018
I used asian paints for my hom, but now i really disappointed after using asian paints, the products are very bad and also iam unsatisfied with the customer service, no serious response for the customer complaints. The company or the related people in charge are so careless on the complaints or issues, its kind of insulting or cheating the customers, at least they should foll9w the standards of tje company as they told in the advertisement, better to choose some other brands hereafter instead of using asian paints....
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — received expired paint

 Boobalan008 on Nov 26, 2018
I have received an expired paint from the dealer Shanthi Hardwares, kattupakkam on 25th of November 2018.

When enquired the dealer, he said he cannot change and advised to raise a complaint to Asian Paints.

warranty for paint states 12 months. and the manufactured date was 10/2017.

Kindly do the needful to replace the product bought....
Complaint comments  Read comments Complaint category Law & Civil Rights

Asian Paints — warranty issues

 Wpalms on Nov 23, 2018
Hi
I have waited for over one month for asian paints to attend to the complaint i had made in mid october.
Apart from two phone calls from your customer care personnel, when the details were taken down each time, there has been no further action to address the issue.
This is gross neglect and indifference to the warranty that was provided to us when the contract was signed in 2016.
I am writing on behalf of the apartment owners' association and we are all very disappointed with the lack of professionalism shown by your personnel.
Expecting the issue to be resolved...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — not satisfied your service and shade

 shrikantk60 on Nov 18, 2018
I am from ratnagiri maharashtra. I am painting my home with your apex adani paint. My colour no is 7746. I brought this colors from sawant enterprise ratnagiri, ahes are different from your catalog. Colour became very dark. I took 20 liters first. I wanted again 40 liters but still stain in that shade was not getting this dealer. He made phone calls to kolhapur your dealer but he is not responding properly. So i am ver upset with your service. My house paining is now in complete. So if your colors are not available then close. Why you are advertising. Your dealers from kolhapur very rude behaviour....
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — not satisfy your service and shades

 shrikantk60 on Nov 18, 2018
I am from ratnagiri maharashtra. I am painting my home with your apex adani paint. My colour no is 7746. I brought this colors from sawant enterprise ratnagiri, ahes are different from your catalog. Colour became very dark. I took 20 liters first. I wanted again 40 liters but stain in that shade was not getting this dealer. He made phone calls to kolhapur your dealer but he is not responding properly. So i am ver upset with your service. My house paining is now in complete. So if your colors are not available then close. Why you are advertising. Your dealers from kolhapur very rude behaviour. If...
Complaint comments  Read comments [2]Complaint category Products & Services

Asian Paints — procuring of ultima protek color 8255

 PC@2003 on Nov 16, 2018
No proper communication regarding the supply of materials to us by sales executive electronic city mr. Lokesh. Who has not communicated properly to us regarding the availability of materials which is badly needed at our clients place. That to very big key client for them we have promised delivery of finished area with above product on saturday 17.11.2018 and 18.11.2018. Another surprise is materials available in retail but not in project. Finally we bought materials from our retail shop who is also mu good friend. Please ensure us why mr. Lokesh could not supply materials on project sales within...
Complaint comments  Read comments Complaint category Movement & Delivery

Asian Paints — unresponsive to customers and very poor service [Resolved]

 Shruti Pednekar on Oct 26, 2018
I had got my house painted in nov-2017, within a months time the paint had come off (Assuming because of the moisture in the paint) and was immediately brought to the contractor's notice. They asked to send pictures of the wall after doing so we were told that this is because the external staircase of the building is being washed which is a very bad excuse in the first place because the earlier paint lasted and was perfect for 5 years, maybe it is the product of this company which is of such bad quality that this has happened.

We have been following-up with the company ever since,...
Complaint comments  Read comments [1]Complaint category Utility Services

Asian Paints — house paint [Resolved]

 vamangini on Oct 25, 2018
Asian paint is not delivering the service to be provided for the house paint
They are just asking for money without delivering the product
Base of the wall are not prepared the way they have to be done
The paint is cracking on the wall
They have appointed a local contractor for the work he is just not interested in working hard its all chalu attitude
We have tried our best to convey the problem of the paint but they are insisting
That it s al right
Pls help us
Mrs ritu kumar...
Complaint comments  Read comments Complaint category Home & Garden

Asian Paints — poor & pending work [Resolved]

 patelerhardik7@gmail.com on Oct 24, 2018
Hi... I am hardik patel i have painting my house by asian paint company before 25-30 days and full payment is also done by me also same bill received by company but till date no any solution regarding pending work after so many times follow up with customer care and also registered complain and mail but till date no positive feedback pls need your help please for more reference attached snaps.....
Complaint comments  Read comments Complaint category Other

Asian Paints — texture paint [Resolved]

 Sarah Alexander on Oct 23, 2018
Hi i got somebody who claims to have completed the asian paints texture painting test to paint a wall in my house with dapple design. My problem is he used a newspaper to do the design which left black ink marks on the wall & also the design doesn’t look like dapple design as seen in your catalogue. The painter has been arguing with me that this is the design & there’s no harm in using the newspaper & if i want to change this design i have to pay him extra to change it.
Would really appreciate if i could get some help regarding this matter. Attaching a the pics of the wall....
Complaint comments  Read comments Complaint category Other

Asian Paints — refused to return unused seal packed roller [Resolved]

 PARTHA KARAN on Oct 21, 2018
I had purchased few color iteams with two roller from my nearest asian paint dealer "bharat color mart" under pincode 700144. Yesterday i went to return one unsed seal packed roller but front desk lady sells person refused to take return and refund me money. She told me that the item price would be refund after deducting gst although i was not provided any gst bill during the time of purchase. When i asked her to give me gst bill she told me to come later. Only for rupess 120 refund she wasted my time and harrased me. Atlast i took my stuff and leave the shop....
Complaint comments  Read comments [1]Complaint category Products & Services

Asian Paints — putting of wrong color in wall painting, stopping of work and non completion of work. [Resolved]

 H.K. Srivastava on Oct 16, 2018
On 25.09. 2018 I made a request on toll free no, [protected] of the Company for making wall paintings in walls of my house. Person told me that request has been taken and Company' representative will call you in 24 hours. But nobody called till 1.10.18.
I then searched for local office of Company at Jabalpur and got the number[protected]. One Mr. Gulab received the call and gave me the no. ([protected]) of Mr. Ankur Agrawal of Asian Paints. He gave me the no. of Mr. Sunny the Painter. Both came to my house and I told them my requirements. I selected the design and also showed the color...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — defect observed [Resolved]

 taruns001 on Oct 16, 2018
I have purchased 65 ltrs royal matt from authorised dealer in mohali as well from chandigarh and painted my home with the same. But i regret to say that colour has been changed into blue within 10 days after painting. Approx 8-10 lakh rupees has been wasted due to bad quality of asian paint i. E pu emporio and royal matt. Due to the worst quality of product i am suffering delay in shifting to my new house and facing financial loss. I am unable to understand why asian paint is delivering low quality product to their customers.
Request you to please rectify the same and make necessary arrangements...
Complaint comments  Read comments Complaint category Other

Asian Paints — asian paint ultima protect and base coat. [Resolved]

 suvabrata_dutta on Oct 10, 2018
To
The competent authority
Asian paint.

Respected sir,

All exterior colour has been fade within 3 month of exterior paint. Approx 3 lakh rupees has been wasted due to bad quality of asian paint ultima protect. I have purchased the product from paresh nath khan hardware, situated at raniganj - 713347.
I will file a case against asian paint at consumer forum. Dou to worst quality of product which is under warenty of 7 years.
I am unable to understand why asian paint are delivering 3rd class quality of product to ther customers through there...
Complaint comments  Read comments [3]Complaint category Printers

Asian Paints — regarding goods services, time management, and incorrect information [Resolved]

 Neal Megha on Oct 9, 2018
Hello,
I am one of the dealer of asian paints since long time and i have been shown my loyalty towards company as of my duty.
I have dealership location in vadodara city, gujarat state.

Here i would like you to drag your attention towards few concerns.
Earlier i was satisfied with the company's goods delivery, time management, and company's representatives approach.
But i have to say this with a heavy heart that since last 3 months company has shown remarkable low performance in terms of goods delivery, order placement and many more things.
This...
Complaint comments  Read comments Complaint category Products & Services

Asian Paints — poor workmanship and cleaning of contractor [Resolved]

 sunilk_04 on Oct 5, 2018
Contractor far from pleasant.. Gave tough time... Wanted to finish quickly.. Unwilling to do proper cleaning of office premises.. Always false excuses like dust coming on its own.. Old paint marks.. Was not ready to remove paint marks.. Did not expect this shoddy work from company like asian paints.. Time has got extended as contractor kept giving false excuses.. When he turned up he was extremely rude...
Complaint comments  Read comments [1]Complaint category Tax Services

Asian Paints — complaint of sales representative [Resolved]

 Yashodham on Oct 4, 2018
I have been in touch with one of your sales person mr. Sumeet pandey ([protected]). First i spoke to him in june 18 for inquiring about my house painting. He fixed meeting with me but did not turn up for meeting, after long follow up we met. After meeting he took long time to send me quotation. That time he told me that company will give 10% discount on quotation value and additional 25% if i manage to get 5 people visit asian paint store in bandra. I managed to get 5 people visited but now he is saying there is a condition of 10000 or 25% whichever is less will be given, which he did not clear at...
Complaint comments  Read comments Complaint category Other

Asian Paints — a complaint about sales manager [Resolved]

 ஹர்ஷ ரெட்டி on Oct 2, 2018
Hi as i am a builder i am purchasing asian paints and products for all my sites, work running in and around vellore dist, for showing color shades for my clients each and every time i depend from shop, i requested for the shade card book from the shop they asked to contact the sales manager and show the purchase bills what i ve purchased to get shade card book. I am trying to contact your sales manager
Mr easaki but theres no responds from him. At last i got him and explaind these things but he treats me like a painter. As i am civil engineer (Post grad) just a small suggestion
Make...
Complaint comments  Read comments Complaint category Building Developers

Asian Paints — dealership requirement [Resolved]

 ujwala GONA on Sep 30, 2018
Dear sir we need Asianpaints dealership we have 2000 sft shop and 5000 sft godown on main road and we are also doors manufacturers in Hyderabad pl help us in gettingthe dealership my contact no [protected] or email. Ujwalagroup17@gmail.com ok sir we hope reply from your side and we are also dulux and birla putty dealers sir kindlyprovideus dealership waiting for your valuable reply thankyou...
Complaint comments  Read comments [1]Complaint category Building Developers

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