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Roca India / Parryware Complaints & Reviews

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Updated: Apr 7, 2025
Complaints 341
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36
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305
So far, so good. Roca India / Parryware is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Roca India / Parryware will keep up the work and continue to help more customers with their concerns even better 🤝
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Roca India / Parryware reviews & complaints page 16

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K
Karthikcbt
from Coimbatore, Tamil Nadu
Jun 3, 2015
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Defective EWC not being replaced

Address: Coimbatore, Tamil Nadu

We bought 3 EWCs, 3 wash basins and other fittings from Parryware authorised dealer M/s.Alagu Sanitaryware, Coimbatore on 2/3/2015. When we took them out for installation, we fould one EWC and one lid was cracked. We reported it to the dealer and asked for replacements as they were not even installed. But the dealer asked us to register a complaint with Parryware customer care. Accordingly a complaint (no.CCB154001) was registered. Company...
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G
gan.ankrishn
from Jangaon, Telangana
Nov 30, 2014
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Replacement for flush tank

Address: Chennai, Tamil Nadu

Sir, I purchased the parry ware EWC gasket method closet their was a problem of leakage.I called your customer care last month 28/10/14 and registered the complaint for the problem for that they sent one person to at tent .He told me its manufactured defect so we replace the flush tank then he gone again i called the service center regarding this matter they told me we give u new tank with 15day but still i will not receive any tank i...
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S
Sanjeev Johar
from Ludhiana, Punjab
Sep 24, 2014
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cardiff walvit pan not working

Address: Ludhiana, Punjab

sir we purchased five cardff walvit pan with seat cover .and this is not working we complaint many time .please exchange this .this is purchased from stylish sanitary engineers, deepak cinema road ludhiana. i also compliant this.last week. thanx sethi mob no- [protected]...
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Z
Zacarias
from Amalapuram, Andhra Pradesh
Aug 18, 2014
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Improper service by service center

Address: Chennai, Tamil Nadu

I have a list of complaint details which shows the incapability of the service center. ID NUMBER 1 : CCH47242 --> Call was attended after lot of escalation, just to provide a low quality shower which didn't have the force to spill out water, so we logged another complaint. ID NUMBER 2 :CCH48275 --> Not attended at all. ID NUMBER3 :CCH48760 --> Replaced the spare in hand shower and worked properly, so he got sign...
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T
tk.devadas
from Kalpetta, Kerala
Aug 8, 2014
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Resolved

Your customer service is very poor

Frequent flow of water through the closet if the water tap is kept in on position.The complaint booked one month back
with number ccc47043.


The items purchased one on 05/2012 and the problem started after one year.


Your customer service is very poor...
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H
haris felix
Aug 8, 2014
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Cascade flush tank damaged

Address: Thiruvananthapuram, Kerala

Subject; Replacement of the purchased material-Complaint No; CTD46016

With reference to your Replacement Advice Service Record dated 13/6/2014 and above mentioned subject I would like to bring your kind attention to the negative behavior I have experienced from your office at Cochin. The staffs who handled my subject of complaint are one Mr. Manoj and M/s Anupama.

I had purchased a CAS SHELL FOR WH CISTERN AND...
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S
Sibiraj Pr
from Thiruvananthapuram, Kerala
Jul 27, 2014
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Very bad product and customer support from Parryware.

I am Sibiraj PR, I had purchased Parryware bath fittings and kitchen fittings 3 year back. Same time I purchased some Omco products and some local items. Now the Parryware products getting damaged one by one, still no issues for Omco products and local items. I have contacted their customer case (Complaint No: CTN45002, CTN47001) since it has 7 year guarantee. Very bad experience from them, its one month completed after my complaint registration....
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N
niteshbb
from Chennai, Tamil Nadu
Feb 17, 2014
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complaint service very worst

Address: Madurai, Tamil Nadu

As I have booked complaint on 06 of Feb . As I have called in the madurai service center the told that it has been attended by Nagarajan on 7 of feb But really it has not been attend the service person not even came to the home on 7 of feb and I again called to that person next day that is on 8 of feb and the service person told that I will come today, but the person not came on that day also. Again I Called to the toll free number on 11...
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C
Chaitanya Ku Tripathy
Jan 31, 2014
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Parryware slimline Flush not working

Address: Sambalpur, Odisha

I purchased two Parryware slimline Flush two months back. Out of these one is not working satisfactorily. The local dealer is not responding properly. I want the company should take steps to replace/ repair it as it is purchased only two months back and within warranty period.
C.K.Tripathy
Deheripali, Sambalpur-768 004...
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J
Jamesraj Johnbosco
from Delhi, Delhi
Dec 27, 2013
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Parryware domestic pressure pump models are having issues

Address: Chennai, Tamil Nadu

I have bought a Domestic pressure pump model A 100 and it has been traumatic experience since I bought it. Please do not buy this pump. The technicans are not coming on time, manufacture fault in the motor, false promises from area manager and no support from reseller as well. Entire value chain is lazy and does not understand customer problems. Parryware should not go into this business, if you can not buy proper motors and market...
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M
milindpatil61
from Pune, Maharashtra
Sep 15, 2013
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Resolved

faulty commode flush

Dear sir, Flush of commode is not working properly. number o[censored]nits-3.I have filed a complaint on customer care = [protected] .complaint no= csn3014. I have purchased these commode flushes from bhagirathi ceramics vishrambag,sangli.He is not responding with my complaint near about 1 month. Please take proper action regarding this complaint. My e-mail address is [protected]@gmail.com .Mob no-[protected]. ...
+1 photos
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R
roseindia1
from Pune, Maharashtra
Jun 25, 2013
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Resolved

FAULTY DESIGN

Address: Thiruvananthapuram, Kerala

PARRYWARE SLIMLINE DUAL-FLUSH TANK
DO NOT PURCHASE ONE OF THESE
THE DESIGN IS FAULTY AS THE BUTTONS GET STUCK DOWN AND YOU LOSE ALL WATER FROM YOUR OVERHEAD TANK
WE LOST 1000'S OF LITRES OF WATER
PARRYWARE REFUSES TO DO ANYTHING BECAUSE OUT OF WARRANTY
THE FLUSH TANKS ARE LIKE NEW - HARDLY USED
I TOLD THEM IT WAS A DESIGN FAULT BUT THEY ARE NOT INTERESTED
SO I AM MAKING THIS COMPLAINT...
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N
nikhil thadani
from Rajkot, Gujarat
Apr 2, 2013
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seat cover not working at all

Address: Vadodara, Gujarat

dr. sir,
we have installed two multi use wc seat covers of roca company.
in our home. and both the seat covers are not working at all.
one is having electric shock problem and the other one is not functioning
properly. we had purchesd one seat cover around of 28000 rs. and we are not
getting worth of it. we can't even use them.. we had complaint roca office in ahemdabad
many times and they always...
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N
Nahid Jamal
from Nayagarh, Odisha
Mar 1, 2013
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hand shower not operational

Address: Ranchi, Jharkhand

Initially I purchased a wall mixer simple of your company form an authorized shop one but later changed it to one with hand shower . He did not change the bill nor did I insist on good faith.
Its a week since I complained about it. They are just giving lip service . No one has turned up yet to look into the matter. Please suggest what I shall do?...
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P
P V Kumar
from Mumbai, Maharashtra
Mar 1, 2013
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Flush tank not working satisfactorily, needs to be repaired by company service personnel according to local plumber

Address: Thane, Maharashtra

We have purchased two nos. Parry ware Slimline Flush Tanks in Dec. 2010 when we renovated our house in Thane. One of the flush tank was not found to be ok from the very first day itself. The dealer and the plumber checked and said it could be due to the design of the flush tank only. Ten days ago the flush tank stopped working all together. Since we could not get the Parryware customer service no, we called the local plumber. The flush...
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P
priyamadhu
from Mumbai, Maharashtra
Jan 24, 2013
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Parryware wall hung closet broke and fell down after 5 years

Address: Ernakulam, Kerala

Such a bad product, worst customer care ... Very bad quality - Please don't go for that ...

We brought a Parryware Wallhung closet during our house construction and now it broke and fell down after using for just 5 years. This closet is used sparingly as we have other bathrooms. The closet felldown when one o[censored]s were sitting on that. Thank God we just escaped from falling down. If we had also fallen down, will the company...
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R
Ramya.T.R
from Angamali, Kerala
Dec 8, 2012
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Euclid pillar Tap Defect

Address: Ernakulam, Kerala

We wish to register a complaint about Parry ware Euclid Pillar Tap 4nos purchased on 30/3/10 as per bill no.1772 from A2Z Sanitary wares.The photos of the defective pillar cocks are attached in this mail. Also we note that the Slimline Health Faucet knobs are regularly breaking. Please look into the matter urgently and replace the damaged pieces....
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H
Haridas Mandal
from Hyderabad, Telangana
Aug 4, 2012
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Customer uncare

Address: Rangareddy, Andhra Pradesh

My Slimline western type commode got discolored within a year. It was dirty inside from the time I purchased ( New Patel Hardwares , Neredmet cross road).The dealer assured me it would be all right within a few days o[censored]se. Now the condition inside as well as outside deteriorated. I complained to customer care. Within a few days their rep came and inspected the commode and just vanished. It is almost 40 days. I have no communication recd...
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B
B.L.Wadhwani
from Kolkata, West Bengal
May 10, 2012
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Breakdown of 2 out of 3 within a period of 1 month - actual usage of hardly 3 days

Address: Uttar Pradesh

I purchased 3 nos. of Cascade Health Faucets ( Hand Showers ) for my toilets from M/s Parrydeals Kanpur([protected])

Complaint No CKC 24004
.I purchased 3 nos. of Cascade Health Faucets ( Hand Showers ) for toilets from M/s Parrydeals Kanpur ([protected]) around Feb/ March12 and got installed in my newly construcetd flat.It was not put to any use. Just on the day of innaugaration ( 22nd April 12 ) plastic plunger of 2...
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I
Idasseril
from Hyderabad, Telangana
May 4, 2012
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leakage

Address: Thiruvananthapuram, Kerala

there is a leakage in my parryware cascade closet,please send someone to rectify the issue to the below mentioned address

Idasseril house,Shanti Nagar,Karakulam P O, Kavadithalackal,Trivandrum,Kerala, pin:695 564

Cont No:[protected]...
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