Roca India / Parryware — Cardiff closet replacement request

Address:

18/2A, Preetha Garden, Thamarai Street,Chakarapani Nagar,Gerugambakkam, Porur, Chennai

I purchased 3 Cardiff closets, 3 wash basins, 3 sets of wall mixters and other bathroom accessories from Velmurugan Harware and Tiles shop in chennai. We found one closet is having a manufacturing defect ( a small crack found while fixing it). So I logged a online complaint and WhatsApp complaint for the issue . Your technician visited our place and took videos and photos and told me that I will receive a call in 2 days, and I was waiting for your call . Yesterday (28/6/23)I got a call from Mr.Natraj, mob number [protected] and I was told that replacement will be given today (29/623). But today when I called him, he said quality control rejected it and they wont replace it.

Mr. Natraj also told me to ask the shop where i purchased the producr for replacement. When I checked with the shop, they said ater sales, support and replacements are handled directly by Parryare. I never expected Parryware would supply defective products to customers and refused to replace defective products. . I purchased Parryware products thinking that Parryware products are good quality and deliver customers only genuine products and provide good customer support. But now I loosing the confidence with Parryware products and experiencing pathetic customer support.
I am requesting you to please replace the defective product immediately.
I have attached the purchase bill along with this message

Thanks
Chandrasekar
[protected]