Roca India / Parryware — Cistern assembly of cascade type commode

Address:Kolkata, West Bengal, 700052

I complained regarding water leaking from a sascade commode of parry ware make. The complain no is cca16c310 dt 27.12.2016the service technician from kolkata named sankar haldar replaced the cistern assembly part c7512 on 28.12.2016 inside the commode except the float at a cost of rs 780.00 plus service charge of rs 345.0, but he did not replace the base of the new assembly and placed the new assembly on the old base and told that this base is for cardiff type assembly which will be of much higher price. Please explain why a base component has been given with the cistern assembly when the same is not required to be installed and the base was not used and given to me to keep it aside. Has the service technician has correctly explained me the posion? I want to know the company's views in thgis regard.
Amitabha bandyopadhyay
C-1/7 kendriya vihar vip road
Kolkata-700052. Mobile-[protected]
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