Roca India / Parryware — Concealed tanks not working and seats getting pale yellow

Dear Sir

In reference to the captioned subject, I would like to inform you that your concealed tanks are faulty and seats are getting pale yellow even we have not started using the seat yet and they are not even 2 months old yet. However on raising a complaint with your company your representative who visited our place a week before is not able to repair the faulty concealed tanks as yet and for seats getting pale yellow in a month he informed us that it happens with Parryware seats and company doesn’t have any solutions for that. I am amazed to notice the poor response of your representatives. However I have few jaguar fitted seats and taps as well but the response time of jaguar is 24 hours and within 7-8 hours they have resolved all the problems with their taps and it’s been more then a week when I have lodged a complaint with your company vide complaint no CCG/200522/01 and we are still struggling to get our seats and concealed tanks repair.