Roca India / Parryware — Crack on Slimline Cistern Economy White

Address:

30/j, Hospital road east

I have purchased 5 parryware Slimline Cistern Economy White, Delivery Dated 23/02/2022 from M/S Ray Indra Chandra, 146, S.P Mukherjee Road Kolkata -19.Out of 5 Cistern, one Cistern LID has CRACK when UNBOXED from packing.I have raised a complain on16/03/2022 having complain no 'CCA/160322/02' through parryware cust care number shared by Dealer. Service Engineer visited my place on 16/03/2022 and confirm as a manufacturing defect. On 17/0/2022 Service engineer came to my place with a replacement product which is of local quality. Its does not match with the quality of product came with BOX packing. My cistern is new and during unboxing it was discovered as broken. Why should it has been replaced with local quality product (Top cover/ Lid). I am expecting to replace with same quality product.