Roca India / Parryware — cracks & bursting of the cascade wc ceramic water tank

We had installed a cascade w. C. With ceramic water tank in one of our toilets some years ago. We had no complaint about it for some years but subsequently one day the ceramic water tank burst/cracked with a bang. The local dealers were contacted who were convinced about the inherent manufacturing defect of the product, and the same was somehow replaced even though not entirely to our satisfaction.

Now again, the water tank burst out/cracked the other day, obviously because of the same reason of defective manufacturing problems. Unfortunately, we are unable to locate the old dealer in calicut from whom we had originally purchased it. We have, therefore, no other alternative except to report this matter to you directly for urgent replacement of the water tank and redressal of our grievance on an urgent basis.

Please let me know if you have any direct representative in calicut for attending to urgent matters of this kind, so that we can get in touch with them.

As this is a clear case of manufacturing defects of a product, i propose to move the authorities of the consumer protection department also, in case the matter is not resolved to our entire satisfaction this time.

I look forward to hearing from you at the earliest.
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