Roca India / Parryware — Leaking ball-cock in flush

Address: 500016

Website: Parryware

Parryware, hyderabad

I purchased 2 toilets at Rs8000 each abt 3 years ago. The ball-cock unit in one flush has failed and water is leaking profusely.

The technician said the ball-cock is gone and non-repairable.The cost is Rs 1400+350 labour. I wonder why such costly toilets come with such fragile /easily malfunctioing working units?

The toilet is warranteed for 10 years but on enquiry later, I understand that it is only for the ceramic part of toilet.Why would anyone pay 8000 for the ceramic part, when the ball cock is not going to last 2-3 years? And when it cracks they will say it was mishandled by customer.

The actual working parts must be warranteed for at least 5 years.And cheap moving parts must be fitted inside, so that the customer can easily get it outside and fit it by himself.

Such cheating shd stop. The full unit shd be warranteed for 10 years.

Every unit purchased must be all-parts wtd at the rate of 1 yr for every Rs 2000 max 15 yrs. Yes, a flat must be wtd for 50 years.

Ppl shd not go for fancy pieces and then rue. For every item there shd be a base model, which shd be available in full or parts all the time.
Ramu
28.2.17