Roca India / Parryware — Parryware Flush Valve and Excessive Service Bill.

Address:

Martin Enterprises, 12, North Masi Street, Madurai.

In our Hospital, two Parryware concealed push flush valve were leaking and we called for service through our vendor. The service technician Mr. Bose, came from Martin Enterprises, Madurai, 90 Kms from our place, Rajapalayam. He came on 13.08.2021 and serviced the valves and said salt deposition was the cause for the leak. He cleaned it and changed Washers of the valve in both units. He did not tell about the cost of the Washers and also he did not give back the defective washers of both units. The vendor at Rajapalayam told us that the technician will charge Rs.500.00 as service charges. In a single visit he has serviced both units but he has charged Rs.600.00 each valve. But the bill for the Washers is exorbitant as you can see the Bill I have attached. Rs.1800.00 for each valve! The new valve was purchased at a cost of Rs.3500.00 only two years back if I remember it correct. So for a valve of Rs.3500.00 the service charge with ? spare comes to Rs.2400.00. It is highly illogical to charge so much. Kindly advise Martin Enterprises, Madurai to reduce the bill to a reasonable amount and return the defective washers to us. Thank you.
From,
Dr.N.Gopalakrishnan.
Sarojini Surgical Nursing Home.
41.C, Sevalpatti Street,
Rajapalayam. Tamil Nadul India.