Roca India / Parryware — Parryware Seat Flush is not working properly

Address:

C-7 Rajkamal Enclave, Delhi Road, Meerut 250103

Registered Mobile Number is [protected].
We have purchased Parryware Astral Seat and it is not working properly since the day it was installed in our bathroom.
The flush is not working properly and the dirt is not going along with water even after 2-3 times of pressing flush.
One of the Parryware Engineer came to fix the problem but the problem is still the same and the engineer also accepted that the seat was not good.
Second time we complaint and the complaint was closed automatically.
Now we are struggling to get the solution and not able to understand what we have to do to get the solution.
We have marriage in our house and we are not able to use our bathroom due to this problem.
Please help us. We are facing a lot many problems. If we would be knowing that we will get this pathetic service from Parryware then we would have not purchased it. We have lost s trust on them.