Roca India / Parryware — parryware seat issues during warranty

Address:Gurgaon, Haryana, 122001

Hi, eversince i purchased parryware western seat in december last year, i got struck with major issues... Though i complained immediately {reg no. Cgr16c015 dt[protected]} for 1) cracks getting developed in the seat immediately post installation 2) extreme foul smell emanating from the seat. The technician who visited took pictures etc.. And told me he can not do anything but, he will escalate to the relevant dept for a resolution. But, to my surprise i got an sms on[protected] that the complaint stands resolved. This was without any response/revert yet the complaint was closed. I lived with both issues till date cursing my decision of having taken this product. Till i'm now getting other issue faced. Which is the knobs on the water tank for water flow inside are not functioning properly. We have to keep the buttons pressed for water to flow complete. It doesnt perform with a simple push. And the bad smell coming out of the seat is anyways depressing. My loca plumber told me the stagnant water level in the pot is not enough because of which the foul smell is there... But, who will look into this from company?? I have registered yet another complaint today {reg no. Cgr17071702}.
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    +91 44 4902 2000
    +91 44 3989 2989
    +91 12 4427 8347
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    No. 62, KGN Towers, 4th Floor, A-Wing, Eithraj Salai Egmore, Chennai, Tamil Nadu, India - 600105
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