Roca India / Parryware — Parryware water closet

Address:

638011

I, N.Asokkumar, residing at 34/1 Balasubramania Nagar, Perundurai Road, Erode 11, purchased nearly 7 nos of western floor mountable water closet (Toilet basin) and 7 nos of wash basin of Parry ware make, all in white colours nearly 12 years back.I purchased the same from SNRMS, Erode (Rani & Co., Erode). I used the same for the house where I am residing for the past 10 years. But nearly some 7 years back itself I experienced hair line cracks on all the closet as well as wash basins. I complained about the same to the dealers from whom we purchased nearly 3 years back. They just ignored it by saying that it was due to the high atmospheric temperature and low humid conditions prevailing in the closed rest rooms where the said ceramic wares were located. They had neglected to accept the manufacturing defects. When today (29.3.2016) I approached Murugan & Co., Mettur Road, Near Abirami Theatre, Erode, who is dealing in ceramic wares and enquired for Hindustan ceramic ware products, they said they are dealing in Parryware only. I said to them all the problem that I had faced in using Parryware. The owner of Murugan & Co accepted the facts that it was a manufacturing problem and said that they had also replaced many ceramic wares of Parryware make by that time.
Now I am here to bring to your kind attention why you have insisted all your dealer for replacement of the fault product which is not a simple thing as it is a life threatening for the people using it.
In fact during last week when my 10 year son mounted the basin it suddenly collapsed. Fortunately the plastic seat cover protected him from life threatening injury. You are aware that the broken ceramic ware are sharp enough to tear the human skin deep enough even to life threatening injury. If any thing untoward incident happened even crores of your company property can not make good of the loss. So please respond immediately or else why I should not take further action on your company on this matter. Also I feel the way your dealer M/s Rani & Co., Erode acted lethargically even after informing him about the facts are unacceptable.
With Regards,
-sd-
N.Asokkumar