Roca India / Parryware — Product not replaced under warranty even after 2months of complaint

I've purchased Parryware Single piece toilet seat from "Shanti enterprises, Ghaziabad (201001)" on[protected] and 3 days later its seat cover's hydraulic system got failed. I filed the complaint with Parryware customer care (complaint number: CGH/270821/02 ) Their technician came and agreed that part is faulty and its replacement was approved.
Since then, i have followed up several times using their customer care whatsapp number, email, phone number but the part is not replaced even after 2months of complaint. All they say is part not available.
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    Roca India / Parryware Phone
    +91 44 4902 2000
    +91 44 3989 2989
    +91 12 4427 8347
    Roca India / Parryware Address
    No. 62, KGN Towers, 4th Floor, A-Wing, Eithraj Salai Egmore, Chennai, Tamil Nadu, India - 600105
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