Roca India / Parryware — Product Replacement with warranty is not done

Address:Kottayam, Kerala, 686548

Reference:CKT16A048
Goodmorning!

This complaint is in reference with the complaint filed on oct 31st 2016 and complaint Reference:CKT16A048 and the customer Care Executive verified on the very next week. I had attached some bills in relation with this matter.

Initially I had informed the shop officials parryware organisation that Iam a genuine customer and what i had mentioned is 100% true. I got a question raised from the shop officials that I had manipulated the bills as per the bills the items are purchased on 2004.

Is it possible to create a bill according to the value added Tax Rules 2005.The VAT bill is passed on 2005 and As a customer is it possibe to make it on 2004? All the bills are handwritten and all the letters are in different ways, some are corrected some are unidentifiable. Please go through all the bills the date and handwritten things It is not done by the customers end.As the system is software based only after 2008 by the shop officials. All the bills are handwritten only. It was written by the shop staffs.Celinamma George Joy is my mother and Raju Nalukody is my technician.
Before purchasing Iam not forecasting that your product is not good and it has got complaint on coming years. As a customer I can check with the brand value and years of commitement.
If this bill is manipulated Please cross check all the bills and estimates that had authorised signatory too.
I had purchased all the things on 2007, 2008 and next years followed by the same. I had constructed a new house. neither renowated nor maintanence done. This basins are purchased on 2007.
I have informed them that as an authorised organisation you can closely monitor and verify all the relavant documents. The consent getting after 2006 for starting construction and completion report, Electricity connection also.If necessary I am ready to send it. all the bar cords are still on the basins Iam not aware when to manufacter it ana all. I had send all the bills prior through mobile photographs. Now I had send using 200dpi Scanned image.
Till today I am not getting any authorised reply in accordance with the same. The only reply I got is the bill was sendt to the QA(Quality Assurance) team. I had waited for 40 days. As a customer am 100% eligible for the warranty(10years) as the company offered and it is completely because of the manufacturing defect. Is this the right way to wait for this for a long time.
Please verify and crosscheck my Complaint.
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The water is flowing through the closet.we replaced the washer but not corrected yet.

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    Roca India / Parryware Phone
    +91 44 4902 2000
    +91 44 3989 2989
    +91 12 4427 8347
    Roca India / Parryware Address
    No. 62, KGN Towers, 4th Floor, A-Wing, Eithraj Salai Egmore, Chennai, Tamil Nadu, India - 600105
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