Roca India / Parryware — Toilet seat hinge repair has been refused and I am being forced to purchase a brand new toilet seat cover
N
Nongkhlaw
from Bengaluru, Karnataka
Feb 18, 2022
Address:
Bengaluru
Our toilet which not even 3 years old. Used maybe only for 1 and half years (guest room), the hinges of the toilet seat cover have come off. When I contacted parryware customer service, they claim that they do not manufacture spare parts like hinges and that the only solution is to buy a brand new toilet seat cover which will cost approx 5k. This is utter nonsense and forceful way of holding a customer ransom by not servicing or repairing small parts and asking us to buy brand new ones.
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