Roca India / Parryware — Venus rimless w/m closet- HSN 69101000

Absher

Sep 25, 2021

Address:

Kerala

We are brought the product from M/s. Friends Kunnamkualam, kerala. We where registered our Compliants on your Customercare team and they were visited 3-4 times and each time are paying the service charges. As per them the subject product was discontinued hence they were unable to fix the issue, the issue was waste is not washing out and its sucking mechanism is malfunctioning. Your service adviser is telling there was a component was damaged and it should be replaced. We were following up with them and they telling that particular component is not available. We are very much disappointed about this product and the poor response of your team. We need a permanent solution for this issue and we hereby request to replace this closet with other type of closet. Waiting for your response

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Roca India / Parryware customer support has been notified about the posted complaint.

Sep 25, 2021

Updated by Absher Subject venus remless closet is malfunctioning and your service team was unable to fix the issues even after several visits. We are requesting permeated solution and requesting for a new different closet