Roca India / Parryware — Venus rimless w/m closet- HSN 69101000

Address:Kerala

We are brought the product from M/s. Friends Kunnamkualam, kerala. We where registered our Compliants on your Customercare team and they were visited 3-4 times and each time are paying the service charges. As per them the subject product was discontinued hence they were unable to fix the issue, the issue was waste is not washing out and its sucking mechanism is malfunctioning. Your service adviser is telling there was a component was damaged and it should be replaced. We were following up with them and they telling that particular component is not available. We are very much disappointed about this product and the poor response of your team. We need a permanent solution for this issue and we hereby request to replace this closet with other type of closet. Waiting for your response
Was this information helpful?
No (0)
Yes (0)
Roca India / Parryware customer support has been notified about the posted complaint.
Sep 25, 2021
Updated by Absher
Subject venus remless closet is malfunctioning and your service team was unable to fix the issues even after several visits. We are requesting permeated solution and requesting for a new different closet

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Roca India / Parryware
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    11%
    Complaints
    337
    Pending
    0
    Resolved
    36
    Roca India / Parryware Phone
    +91 44 4902 2000
    +91 44 3989 2989
    +91 12 4427 8347
    Roca India / Parryware Address
    No. 62, KGN Towers, 4th Floor, A-Wing, Eithraj Salai Egmore, Chennai, Tamil Nadu, India - 600105
    View all Roca India / Parryware contact information