Roca India / Parryware — Very bad customer care service... Crack in WC

Website: www.parryware.in

I had raised complaint # CNO16B042. WC in bathroom is showing crack after use for few days. I called my society facility office and plumber told me that it's a defective WC and needs to call parryware customer care. I called and your representative visited my home and took pictures and video and told me the same that there is BAAR (crack) in WC sheet and I will get letter to replace this defective sheet. Today, I got call from customer care and she told that it will not be replaced as this has been cracked by me. I just don't understand why we are going back and forth on this although sheet crack is clearly telling that crack is because of defective sheet. I hope you will help me replace this sheet. Thanks.