royal india holiday club — unethical practices & consumer fraud

Address:

Haathi Mahal, Cavelossium, Mobor, Salcette, Goa 403731, 403731

Dear Sir,
1. I am a member, with membership number RIHC1/111111/10847. My membership is in name of Sanjay Sood & Arti Sood.
2. My tenure of membership is from 2012 to 2036 as per the agreement.
3. I want to place on record the following issues:-
a) Every time I have used your services ( twice only till date), we have had extremely poor experience. We are initially told that requested dates are not available. Where as, same is being advertised for non members online. We have to fight to get dates confirmed, which should be our right.

b) Accommodation given to us, when we Check In, is always below par. First time it was a store room converted to a living accommodation & second time a closed musty room. Both times we had to put in complaints to get our rooms changed.

c) Management Charges as promised were to be nominal, which have now ballooned to Rs 20, 000/-. No data is shared with us as members on how same is being calculated. Keeping in mind that you are using same properties to generate earnings from non members also. We have already given a lump sum as membership fee.
d) We had put in a request for refund & cancellation of our membership. Same we had pursued with your management personally also in Goa and we were assured that same will be taken up. Then we were sent to an executive who wanted us to upgrade our membership.
3. All our concerns are not being met. Services given by you are below par. We reiterate that our membership be refunded as you have acted in a most unethical and unprofessional manner.
4. Lastly, your renewal certificate sent to us mentions are membership tenure as 2027 instead of 2036 as given in the agreement. Is such one sided flouting of agreement even legal.
5. We have checked your credentials online and have come to know o[censored]pteem individuals duped & defrauded by your company. We very much plan to take up the issue with Consumer Forums & Public Redressal Systems in case our complaint is not addressed in a given time frame.
Distressed Members