RTO India — amount refund against learning licence

Address:

Luiswadi, Thane west, 400606

Hello,
I was applied application for Learning licence in RTO, Thane online, payment done.
During the online process it is mentioning address proof required adharcard.

I have already Adharcard (Thane address), but during the learning licence test they have rejected me that they want 2 address proof, I have also sumbit notary room agreement paper and adhar card as well as State Bank Pass Bank book.

But they rejected me for documention. As they want regustered room agreement paper.

Then why not it mention during the online application that 2 address proof required.

So i had to cancel my application.
But i have not recieved refund amount.

Regards,
Ramakanta Dhal