RTO India — Application is under processing at RTO level

Hello Sir/Madam,
I am facing an issue getting my Learner's License. My application id is [protected] and my date of birth :[protected]. I had applied for the same before but forgot to delete the previous application, eventually after realizing the mistake i deleted my previous application. But my LL is still under process.

Please help me with the processing, I went to the Kalyan RTO office but they denied helping me saying that eKYC problems are none of our business.