RTO India — Application not taking at window

Address:

RTO MEHSANA WIDE ANGLE

I taken appointment between 10:30 to 11:30 in RTO OFFICE Mehsana, Gujarat. no officer's were present at desk upto 11:00 a.m.
However I ask 3-4 times to take a application but they didn't take they told me serve is not working till 12:40.

My complaint is why I have to stand for 2-3 hours at RTO while I already applied for online for Ownership transfer. Why such a big delayed??? I am bank employee and I know the value of time.

My whole day is spoiled due to server not working in RTO, ATLEAST THEY CAN RECEIVE MY APPLICATION.
THIS IS NOT FAIR.