Rto India — appointment of learner licence booking slot available on national holidays

Address:

788001

Dear sir/madam
With reference to the subject, i am from silchar, cachar, assam and applied online for provisional appointment for learner licence test from https://sarathi.parivahan.gov.in/ and it was scheduled on[protected] between 10 am to 15 pm.
With respect to my booking appointment i reached the dto, cachar on the same date approximately before 1 hour and the office was remained closed.
Then i tried to book an appointment on other days but the booking slot was not available for 60 days. There after finally on[protected] at 07:00 am i got a slot available on 25th dec, 19. After booking on the said date my test has been scheduled on[protected] between 10 am to 15 pm. But 25th dec is a christmas day. Hope the dto office will remain close on the said date coz its a national holiday in our country.
So, i tried to cancel the booking but it says cancel not allowed for more than 1 time. Lastly i made a call on given helpline no. +[protected]. After trying several calls, a person with very lazy voice received the call on 6th nov, 19 at 6:52am, he didn't listen to me and just spoke by an unknown language and blocked my number. Even no respond from provided email id - [protected]@gov.in.
Now my question is that, why the booking slots are always available on national holidays and dto remain closed on national holidays??

So, i request you to kindly look into the matter, and resolve the problem as early as possible.

My application no. Is [protected]
Date of birth :[protected]
Name riyaz uddin chaudhury.