RTO India — borivali rto - driving license application is under processing at rto level.

Address:

Borivali, Mumbai City, Maharashtra

The main exam for dl for mcwg/lmv was given in aug 2019 and dl test result shows passed on https://sarathi.parivahan.gov.in dated in the 1st week of october. However, the final status still shows "driving license application is under processing at rto level". On calling the helpline number, no one responds. I am helpless on how to get this moving.
How much time does it ideally take for the licence to get fully approved and delivered. As per govt of india, it should be delivered within 7 days of dispatch but the application is not moving from almost a month.