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RTO India — didn't receive the dl after passing the exam of 2 weeks

Application number is:[protected], i have cleared the driving test at rto kasturi nagar, bangalore east (Ka 03) on 30th nov 2019
Its been more than two weeks still waiting for my driving license to arrive. I have checked it online it says :pending at rtoauth1. Why it is taking so long to approve the dl, it should have been deliver within a week as per transport minister.
I have tried calling rto office also, but they don't proper answer.
Please suggest what next step i should do.
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