RTO India — DL Backlog entry denied by Ballia RTO

This is to bring into your kind notice that I had applied for DL backlog entry online(Application no. - [protected]), today when I went to RTO Ballia on counter no. 12 as alloted by site with the documents the officer told this can't be done and returned back my documents without even telling me why that can't be done.
Please do look in the matter and do the needful. Also please see that your officers behave properly.
If possible please process the above mentioned application at the earliest as I have to apply for DL renewal.