Rto India — DL Form 7 pending for 14 months

Address:

RTO Visakhapatnam

I have given my driving test in August 2022 in RTO Visakhapatnam.

It has been more than an year and I still haven't received my DL. The status still shows pending printing DL in form 7.

Is there no one responsible to check applications pending for more than an year?
Is plastic that scarce to get these printed?
Who is responsible to get these sent over to the citizens who have paid the application fees and everytime if a traffic police questions we should explain the situation that it is really not my fault I don't have a licence to show either digitally or physically?

The Digi locker app doesn't recognise the application number or the LLR number to pull in the info. All I can show is the pending page from the sarathi website.

Anyone who can help me here?