RTO India — dl not received once being approved since more than 1 month

Address:

250001

I have applied for a driving license but i didn't recieved the same it now.
I had applied on 30 september 2019 and was approved on 12 october 2019 but i didn't recieve the license yet. I had called multiple times to the customer care rto lucknow but they only say that it has not been printed and dispatched and denied to tell me the reason why it hasn't been dispatched yet.
Kindly help me in the same.
Application no [protected]
Complaint no 191211/31