RTO India — driving licence is not issued

Address:

Panvel

My learner licence was provided me on 2 jan 2020 and because of corona pandemic I was unable to give driving test. Shree motor agent (panvel) has taken the responsibility to complete all the process. Now it's more than 60 days and my licence is still on security under rto level process. The agent is not picking up my call and rto has said that the forms where missing for almost 55 days (the rto officer has not submitted the papers in rto) I don't know what's the issue is and why my driving licence is under the rto level for 66 days. Even the test result has not been uploaded on the web site of sarathi.