RTO India — driving licence not received since 3 months

Address:

B1/502 Varun Appartment Sector-9, Rohini, New Delhi, Delhi, 110085

Respected sir/ma'am
I am saransh gupta, s/o mr. Manoj gupta. I am registering this complaint on behalf of my father. We had applied for his driving licence renewal on[protected]. On[protected] we got a message that our application no - ([protected]) has been approved and our licence is being dispatched. But till today, we have not received the licence. I have attached screenshots where it says that our consignment number not found and also the status of licence when i last checked on 13 june 2019. I have also attached a screenshot of the licence status that is is active. But we have not received the licence and the rohini authority has been of no help. Kindly help!
Thankyou.

Regards,
Saransh gupta ([protected])