RTO India — Driving license (duplicate)

Dear Sir,

I have valid license till 13 may 2022 but license i have is in the form of a book which is difficult to manage .

i approached to akshaya center (common center for all govt services in Kerala ) they rejected my application saying that my details is not there.
i proceeded to RTO in my town and submitted an application for adding my details in their portal. After that i checked and found my DL details in parivahan site

Then i again approached akshaya center they said that while trying to apply for duplicate DL its showing that backlog is still pending rejected my application.

Again i tried from my side to proceed with application its again showing that backlog is not allowed to public in Kerala state .

How can a site provide different results for the same DL.

How to solve this . please help...