RTO India — Driving license pending since 1 year

Respected team,
I have applied for a mcwg drivers license at Bareilly rto
I have passed the driving test on 27 August 2020(27/08/20). The approval of dl is still pending at rto level as on[protected]. I request you to notify the rto for the same, as they have not answered any calls i have made them so far. I even contacted Bareilly road transport authority through email, and they asked me to contact the concerned rto. (Which never answers calls?)
Name: dharmendra kumar saxena
Application number: [protected]
Dob:[protected]

Regards,
Dharmendra kumar saxena