RTO India — Driving test passed awaiting license for past 5 months

Address:	Mumbai City, Maharashtra
Website:	rto mumbai

Hi! I have passed my driving test for a 4 wheeler on February 3, 2017 and was issued a receipt but till date I have not received my permanent license.

my inward number is 1875317.

after constant follow ups now my driving school (spectra motors) and their agent Suresh Shetty tells me the RTO has no records or has misplaced my papers so, I have to reapply for learners license and do the entire procedure again. which I don't think is fare. On the contrary the people with me who failed have paid and got their license.

What should i do next? have tried calling every helpline number but to no avail...