RTO India — Excessive delay in processing of Driving License by DTO, Udalguri

Address:Udalguri Town, Dist-Udalguri, PIN-784509

My application no is [protected]. I applied for driving license on 19/10/20 and got my learner license on 3/11/20. Thereafter I applied for my driving license with application no: [protected] and it was issued on 18/8/21. I paid the fee of Rs.250 for printing and postal charges as instructed by the officials on 21/3/2022. I have downloaded the softcopy of my driving license(AS27 [protected]) but I have not received my hard copy yet. I checked online and found that the printing of DL in form 7 was done on[protected].
No one informed me regarding the printing fee and after payment of the fees the responsible officials are further delaying the process. It took them 5 months to print DL in Form 7 after paying printing fees.
Every time I visit they just give excuses and ask me to visit the following week. My experience has been worst in this government office. As a research scholar I cannot visit each week for my DL. The whole process has taken almost 2 years and still I have not received my hardcopy of DL.
I request you to accept and forward this complaint and take necessary actions against the concerned officials. Please instruct them to carry out their duties on time responsibly. This excessive delay has caused harassment to the general public. I hope this issue will be resolved soon.
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