RTO India — Hypothecation cancellation

Dear sir/madam for my two wheeler hypothecation termination given on June 22nd they told me in one month the process will be done and you will receive your smart card to your given home address but till now there is no response. On July 28th I visited to the RTO the lady said me again 15days it will take come after 15days to enquire my home is far away from RTO around 15km I can't be roaming leaving my work I kindly request you to please go through this concern.