RTO India — i paid road tax but receipt cannot get

Address:

East Singhbhum, Jharkhand, 831002

Sir,
I paid road tax registration no jh05c 6899 amount 709.00rs
Date of payment 21/08/2017 through https://parivahan.gov.in
Transaction no jhy[protected],

Ministry of road transport & highways (Morth)
Mailed me answer...

Transport project helpdesk via gov.in
Sep 14

To me
Dear sir,

This is to inform you that the transaction no jhy[protected] in respect of application of tax was failed and reactivated by user. Hence as per disclaimer "
The user is responsible for it. For any further queries please contact concerned transport authority.

Sir, i want to say that if my transaction is failed then refund my amount, transport department says he cannot refund,

Sir, please help me