RTO India — Ignored request by Sarai Kale RTO to Change DOB

I applied for DOB and address change in RTO Delhi. I uploaded all the required documents and made full payment. Despite being mentioned on the Delhi RTO site that i will not have to visit the RTO and even after my documents were verified online, the remarks were mentioned that i have to produce my original documents in the Zonal office which is Sarai Kale Khan RTO New Delhi. I went there will all my documents and the i was told at the counter that change of DOB is impossible, i mentioned i have all the proofs and they are all already verified, after talking to almost everyone there, i was asked to make a new one. I don't understand this. These things could have been mentioned on the online application status. We being civilians are harassed in such a way. This is disappointing.

My Application number is : [protected]
Name: Filza Khan