RTO India — I'm Complaining About inefficiency of Staff in form submission Department

With reference to the above subject, Its exactly been 2 months over since I had applied for my Renewal of DL. When contacted on[protected] just 4 months before the Expiry Date[protected]. The Senior Officer in charge told to come after the Expiry anytime in 3 years not necessary now. Since I was back in town just before March 2020, due to Covid-19 situation the Mumbai RTO Tardeo (MH-01) was not functioning. When I applied on[protected] Mrs. Sangeeta Shinde who accepted my Form Application did not inform me that this application is of no use as its already Expired DL and the rules have changed. Told me to come after 1 month on[protected] as only half of staff is available. When I again went on[protected] She asked me to hand over the application Form to Mr. Prashant Wagh who was interested in taking Forms from Local Agents and in unorganized way, I somehow managed to give him my application, He too gave me another date which was[protected].

All these dates were given on blind calculate without taking into account or even checking whether the RTO is working or its Holiday. After that when I again went to Mr. Prashant Wagh he said to check the upload online and pay the Fees I told him after checking on my phone, I informed him that the application is not there he said "Go outside the gate and there are many agents who will charge you and get your Job Done". Is this why we pay our road taxes?

Now the whole issue is that Mr. Prashant Wagh is not fit as you can check I have attached 2 Pictures, the problem for real is I cannot change my numbers and even Pay the Fees as the mobile number entry is wrong 1384 and my number end with 1385, I'm not going to waste my hard earned money for his wrong data inputs and I need my DL as soon as possible.

I’ve already being Driving for 20 years and also have driven in many other countries and I’m well aware of all driving rules and regulation.