RTO India — Issue for delhi driving license renewal.

Address:

DELHI RTO OFFICE

Dear sir,
My delhi driving license no will expire very soon.
I am in kerala now.
I submitted my driving license to kerala rto office for renewal i got reference application no also.
After few days they said renewal not accepted because in 2018 applied for duplicate copy due of my photo area damaged.
This process i have done through by delhi agent. I didn't receive the duplicate till the date. Now i am in kerala.
While kerala rto sent the application couldn't proceed the renewal due to this application.
He says either some personally to go to zonal office update mobile no so that i can receive the otp. Or request to remove the duplicate application.
I try to call customer care as well as rto offices. But no on one answer.
Please tell me how to solve this issue without going to delhi.
Or if any another assistance no available.
Because these days travelling not possible.
Regards,
George